MAA Crabtree

Current Resident 763706

Verified Resident • 2020

It is the best place to rent and a very quiet area and what I like most is that there is enough parking and there are also many places to go shopping around that makes me look perfect??????????????????

Current Resident 763696

Verified Resident • 2019 - 2020

First and foremost Mrs. Moore is the best. She is very professional and at the same time she makes you feel like family. Most places have pretty much the same things, but the people that manage the property is where the difference comes into play. Mrs. Moore and her staff are the best in the business.

Current Resident 618554

Verified Resident • 2019 - 2020

Gated in safe community! Great atmosphere and amenities! Proud to be a part of the community and perfect place for a family to begin! Affordability is definitely an option here and fast responding apartment managers and staff at all times!

Current Resident 274648

Verified Resident • 2017 - 2020

Safety, as gated community there's checks all the way. The office staff are very friendly, and eager to to help, and answer all raised concerns. All scheduled call are attended timely and professionally.

Current Resident 708230

Verified Resident • 2019

Management team is works expeditiously. Neighbors are friendly and respectful. A lot of big dogs in the community. However they are well behaved and maintained. Children play safely outside which is lovely to see.

Current Resident 707464

Verified Resident • 2019 - 2020

This location is very close and accessible to restaurants and shopping areas. The square footage and layout of the unit is great. Units in need of renovations to compete with sister properties such as appliances and flooring. Quiet area

Current Resident 686757

Verified Resident • 2019

I love this apartment complex, It's very quiet. Maintennce Always gets things done, they have an exterminator come out weekly and you're local to virtually everything you would need. My only complaints would be that I do see roaches a bit to often in my apartment, And not everyone picks up after their dog but that happens anywhere I feel like. Other than that its a decent place to live.

Current Resident 681653

Verified Resident • 2019

Great staff, the people that actually work here are awesome. Very kind professional and courteous. However, I had an issue with the online payment website on maa. tried to get assistance multiple times and did not receive proper customer service. This is very disappointing. Unfortunately for the manager and assistant manager here they were stuck in the middle of trying to assist me with my issue since the RVP would not call me even though I called multiple times to the corporate phone number for assistance. I specified that I wanted to receive a call back but the RVP would not return any calls. Instead they continued to relay messages to the staff here to speak with me when the staff here are not decision makers on that matter. This practice was very unprofessional and not Impersonal at all. Again the staff here is awesome and I understand that their hand are tied with with certain decisions. I would think that as a paying customer and tenant that I would at least receive a call as requested for understanding rather than a decision maker relaying messages and not even attempted to get on the phone to understand an issue. I want to thank the manager and assistant manager for trying to help me and being responsive. You can not resolve all issues with texts and hiding behind emails. I simply wanted to talk with someone that makes decisions so I could ensure my request was understood. Each response that I received proved that the rVP has no intentions of reading or understanding my issue. Very disappointing

Current Resident 669077

Verified Resident • 2017 - 2019

I would not live here. They take advantage of their renters and charge astronomical fees when you move out. I was told one thing when I moved in two years ago and when I moved out I got hit with a $500 fee for a carpet that was 4 years old. I only lived there for 2 years.

Current Resident 663145

Verified Resident • 2019

Friendly and knowledgable staff. Always willing to help where they can with any issues or concerns. Would appreciate if the got stricter on the policy for dog poops, as it is disgusting to walk most places and in dog park and too much poop laying around not picked up. Overall, amazing management

Current Resident 609310

Verified Resident • 2018 - 2019

I have been living here for almost a year and I like this place. It is quiet and peaceful and you can park your car without fear of running out of parking spaces. I like the environment that everything is so clean and the staff is very friendly

Current Resident 607299

Verified Resident • 2016 - 2019

Overall I like the apartment. The location is the best part about this place. I do think the rent is a little high for the value of the property. And I think some improvements should be made to the individual units.

Current Resident 599119

Verified Resident • 2019

Gear community great place to live. Gated with full access to gym pool tennis courts. It is in a great location close to Many restaurants theaters and shopping centers. The office staff is great and willing to help

Current Resident 504777

Verified Resident • 2019

So far my experience at Colonial Grand at Crabtree has been great. I recently moved so I am still getting use to things and figuring our the community. So far, I have noticed that it is clean, quiet, and a nice area to live.

Current Resident 306475

Resident • 2017 - 2019

this is probably the worst apartment complex I ever lived in and being that I've only lived here for two years and it's my first experience living in apartment complex they've given me such a hard time living here . people don't clean up after their selves, There is always complaints about someway minding someone else's business yet when you put out there is always complaints about some reminding someone else's business yet when you put out an eclectic A complaint it goes unheard they don't do a good job with cooperating with any problems that you have in the leasing office and they've been through at least like for leasing manager is already nobody knows what to say and what they're doing

Current Resident 584129

Verified Resident • 2018

Very spacious floor plan, application process was quick and easy. Office was very helpful and accommodating, stayed in constant contact with everything. Made it easy to complete paperwork online, since I travel for work.

Current Resident 583499

Verified Resident • 2018

For the most part my experience here has been great. The office staff has been very helpful and friendly as well as the maintenance staff. I have enjoyed living here. The only real problem I have seemed to have is pest/bug problem. I've sprayed myself and I know you guys have pest control services, but I still feel like I see bugs more frequently than I'd like to. Other than that my experience has been very good.

Current Resident 582599

Verified Resident • 2018

I have had a really good experience with the entire staffe at this complex. I have mostly enjoyed my stay here. I would give them five stars but the parking is maddening. In my area there is one unit that two people reside in and they take up four parking spaces. It has really been annoying having to park so far away and walk in the snow. The staff does an excellent job with ensuring that the community are aware of everything that occurs in the complex.

Current Resident 581232

Verified Resident • 2016 - 2018

Place used to be nice. Change in management not friendly and implement policies that never existed and inconvenience working family that pays on time. It's just not a pleasant environment anymore which is sad.

Current Resident 579594

Verified Resident • 2018

Overall a good experience, but one of the selling points is that this is a gated community. The gates are frequently broken or inoperable, cars frequently tailgate through without proper ID. There is also a pedestrian gate with a key code that I have never received and that I have never seen actually locked, always held open. Anyone can get onto the property this way. There are no security cameras on the community, I found this out after having two motorcycles stolen from a parking space on the property. The apartment itself is great, the community is good, the office and maintenance staff are great. It's a good place to live unless security is a large concern of yours.

Current Resident 574600

Verified Resident • 2018

I like how property is kept clean. The windows and doors have air leaks. Perhaps have weather stripping replaced on the doors. Heat can come (summer) in and heat can go out (winter). Community feels safe.

Current Resident 571157

Verified Resident • 2018

So far has been a very pleasant experience. Seems to be a peaceful community with a very helpful staff. Janet has been very helpful. The community seems to very well maintained. My location is very quiet and I don't hear traffic

Current Resident 567878

Verified Resident • 2018 - 2019

Positive community overall. The staff are polite and professional. All of my issues have been handled promptly. The quality of the appliances could be better. I have no other issues minus the appliances.

Current Resident 567861

Verified Resident • 2018 - 2019

Maintenance has always been responsive. I chose to leave the community for a more convenient apartment on a lower floor. Additionally, I prefer a community with a more well-maintained exterior regarding sweeping of breezeways, cleanliness of trash/recycling area. I also want neighbors who follow community rules and pick up after their dogs. The pool was also closed for a month during the summer which was rather inconvenient. The lease renewal process was complicated and only one form of communication was provided as I was used to correspondence via postal mail and email, I missed notification regarding the process for not renewing my lease and of course have to pay for additional time on my lease although I desire to leave.

Current Resident 565769

Verified Resident • 2018 - 2019

Started off very poorly without being allowed to see the unit before moving in and it was a complete mess! Since the new maintenance team things have improved 100%. The new management team seems very good also.