B+
B+
Award Winner
3300 Grove at Crabtree Crescent, Raleigh, NC 27613

3.9

(386 Reviews)
$1,083 - $3,338/mo

Move-In Specials

Lease Now for 4 weeks free! Certain exclusions may apply.

Reviews

3.9 rating

386 total reviews

(

313 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 404287

Verified Resident 2016 - 2018

5.0

4/25/2018

Colonial Grand at Crabtree is a wonderful place to live. I have lived there almost 2 years now and am extremely satisfied with the community. Both the maintenance and office workers are always pleasant and efficient, taking care of the tenants that live here and are always helpful with any questions or concerns with a smile

    Property Manager Response

    10/7/2017

    Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home. Please stop by or call the leasing office anytime to discuss any concerns or to make suggestions. Thank you for being a loyal resident!
    Review Author Icon

    Current Resident 403418

    Verified Resident 2016 - 2017

    3.8

    11/1/2017

    Its been 2 months and so far its good experience living here.Its a typical apartment community with seasonal pricing and of course provides all required amenities (Gym, Pool, Food Truck evenings) and lot more. Neighborhood is great and all the shops are at short distance of one - two miles.

      Property Manager Response

      10/5/2017

      Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home. Thank you for being a loyal resident!
      Review Author Icon

      Current Resident 403072

      Verified Resident 2016 - 2017

      3.2

      10/3/2017

      Overall my stay at this community was fine. I was fond of the office staff. Unfortunately the maintenance staff (one in particular) fell below expectations numerous times. The price was okay for the area. You are paying for a gate however its either broken or people ignore it and go in behind someone.

        Property Manager Response

        10/4/2017

        Thank you for being a loyal resident and for providing us with information regarding your concerns. Feedback such as this is extremely helpful for us, as it allows us to address certain issues and continually improve the services we provide to our residents. We apologize for failing to live up to our promise to provide a high-quality service. We would love to talk with you further about your maintenance concern or any other concern in person at the leasing office or by telephone.
        Review Author Icon

        Current Resident 49152

        Resident 2017

        5.0

        9/22/2017

        I have lived here for 5 months now and I love it! The location is ideal, the office staff is great, and the grounds are well kept! My apartment is well laid out and a great value for the area. They do a lot of fun events like the food trucks and a spaghetti dinner!

          Property Manager Response

          9/25/2017

          Thank you so much for your review. We are so glad you have chosen Colonial Grand at Crabtree as your home. Please reach out to us in the leasing office at any time with your suggestions and feedback. Thank you for being a loyal resident!
          Review Author Icon

          Current Resident 43789

          Resident 2017

          1.2

          9/21/2017

          If you are looking to move here, save yourself the trouble and DONT. Unfortunately I still have 10 months on my lease. The office staff is awfull. Especially who I believe is the propert manager, Tiffany. Incredibly rude and very condescending, she loves to talk down to you. I've had issues since day one. I've had issues with a broken door and my fridge shelf system collapsed and still nobody has fixed it. Issues with my AC and my water pressure. Again, multiple requests and nothing has been done. After me and my dog have spent the last month a half sick, I finally discovered why.. mold. I asked them to tear down the walls and find the source of it, instead they repainted over it instead claiming it was a "stain". Good thing I have pictures of the mold on my walls.. I guess I'll have to go above their heads. Office staff is not helpful AT ALL. It's pretty mieserable at CG Crabtree

            Property Manager Response

            9/25/2017

            Thank you so much for making us aware of the issue you had with our staff. We are very sorry to hear about your experience, and we certainly don't want incidents such as this to occur. Please know that we are constantly working to improve our services, as our residents and their happiness are extremely important to us. Please call us at 866-620-1130 to discuss these issues further.
            Review Author Icon

            Current Resident 397984

            Verified Resident 2016 - 2017

            3.2

            9/20/2017

            As of today (9/20/17) at least 7 cars have been broken into since March 2017. There has also been a weapons offense. Before moving here, I would encourage you to check the crime stats with the police department. Some of the time, the office will notify the community about break-ins. To the best of my knowledge, I have been notified 3 times since November 2016. The gate is barely a feature of the community. At least 30% of the time, it is broken and left wide open. When it does work, people will camp out by the office and tailgate residents who open the gate. Quite often, people will use the gate for outgoing traffic to enter the community. I guess that explains how the car thieves can get in. At certain times, parking can be quite a challenge. When I initially looked at the apartment, I liked the layout. However, I have found that storage is nonexistent. As an individual who likes to cook, it is hard to find a place for kitchen appliances such as stand mixers. One pet peeve of mine is that the shelves in the cabinet are not spaced far enough apart. You have to lay a wine glass down on its side to put it up. Another gripe is the bedroom window. Let's just say that your bedroom feels like an oven in the summer and a freezer during the winter. Multiple electrical outlets throughout the apartment do not work. My apartment was remodeled before I moved in, and the maintenance crew or office did not do a good job at inspecting it. When I first moved in, things like doors not shutting correctly were common. Also, the water was not turned all the way on. All in all, I would not recommend this apartment community. Initially, it looks pleasant enough, but it gets very, very old after a while.

              Property Manager Response

              9/21/2017

              Thank you for bringing this concern to our attention. Our goal is to provide our residents with a clean, comfortable and safe living environment at Colonial Grand at Crabtree, and we apologize for the inconsistency you've experienced. We welcome you to stop by the leasing office to discuss this issue in more depth at your convenience
              Review Author Icon

              Current Resident 390911

              Verified Resident 2016 - 2017

              4.2

              9/1/2017

              Over all great experience thus far. I don't have any issues and if there is any the office workers and the maintenance men are right on it. There friendly people out here in the community and I feel very safe

                Property Manager Response

                9/2/2017

                We really appreciate you taking the time to provide feedback. We are thrilled that you have had a good experience and we hope to continue to serve you. Thank you so much for the kind words about Colonial Grand at Crabtree.
                Review Author Icon

                Current Resident 376401

                Verified Resident 2017

                3.8

                8/13/2017

                Move in process was smooth. Janet Kinney did a great job coordinating everything. My only concern is with maintenance requests. They take longer then I expect and no notice is left behind if your apartment is serviced.

                  Property Manager Response

                  7/29/2017

                  We appreciate you taking the time to provide feedback and appreciate you making Colonial Grand at Crabtree your home! We are constantly looking for ways to improve, and information like this helps. Please do not ever hesitate to contact us in the office with any difficulties or concerns, or to let us know if there is anything we can do to make your life here better!
                  Review Author Icon

                  Current Resident 375177

                  Verified Resident 2017

                  4.2

                  7/26/2017

                  The team at this community was very welcoming, and happy to find an apartment that met the needs of me and my pet. After moving in the team went above and beyond to make us feel comfortable and address any issues we had.

                    Property Manager Response

                    7/27/2017

                    We really appreciate you taking the time to provide feedback. We are thrilled that you have had a good experience and we hope to continue to serve you. Thank you so much for the kind words about Colonial Grand at Crabtree.
                    Review Author Icon

                    Current Resident 360932

                    Verified Resident 2017 - 2018

                    4.5

                    2/14/2018

                    Janet and Tiffany made my move in experience easy and comfortable. All information was explained in detail. After I moved in management followed with me to make sure that everything was satisfying. Maintanence has always been prompt with service as needed.

                      Property Manager Response

                      6/24/2017

                      Thank you for the amazing recommendation! We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Colonial Grand at Crabtree your home!
                      Review Author Icon

                      Current Resident 352235

                      Verified Resident 2000 - 2018

                      4.7

                      10/7/2018

                      The Staff has always been very attentive to requests and highly professional. Neighbors are friendly. Weekly Food truck is a hit. When the pipes froze/burst a year ago, the staff was quick to ensure I had other living accommodations until I could move to another apartment

                        Property Manager Response

                        6/5/2017

                        Thank you for the nice recommendation! We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Colonial Grand at Crabtree your home!
                        Review Author Icon

                        Current Resident 349431

                        Verified Resident 2016 - 2018

                        5.0

                        1/18/2018

                        Everything within the community has been very pleasant. The staff is very attentive to issues with the apartments and they are solved very quickly and efficiently. The staff always looks for ways to improve the area. Loving spaces are very quiet and parking is plentiful. Even responses to snowstorms are well above expected. The staff worked tirelessly to prepare the community, was able to plow the area with no damage to vehicles, and shovels the sidewalks.

                          Property Manager Response

                          5/27/2017

                          Thank you for the review! We are glad that you decided to make Colonial Grand at Crabtree your home! Thank you again for the feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
                          Review Author Icon

                          Current Resident 346532

                          Verified Resident 1999 - 2017

                          4.2

                          5/19/2017

                          Love the office managers tiffany and Janet..maintaince crew is the like the new gym ..my neighbors are the front of my building we have so many handicap spot which are need only one.

                            Property Manager Response

                            5/20/2017

                            Thank you so much for the review! We appreciate your feedback and we are glad that you chose to make Colonial Grand at Crabtree your home. Please stop by or call the leasing office anytime to discuss any concerns or to make suggestions. Thank you for being a loyal resident!
                            Review Author Icon

                            Current Resident 345497

                            Verified Resident 2016 - 2017

                            4.8

                            5/17/2017

                            Quiet community with great staff! Responsive maintenance team. Modern apartment style. Dog friendly community. Fun resident events. Convenient location to food and highway. Plenty of parking for guests. Gated for added security.

                              Property Manager Response

                              5/18/2017

                              Thank you for the great review! We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Colonial Grand at Crabtree your home!
                              Review Author Icon

                              Current Resident 345488

                              Verified Resident 2016 - 2017

                              4.0

                              5/17/2017

                              Has been well so far. The area is nice with few problems. Main issue I have had is with appliances breaking down for one reason or another. For examples A.C., drier, and sink. But they try to respond as promptly as time allows which makes the issues manageable. Besides that the community is a good place to stay

                                Property Manager Response

                                5/18/2017

                                Thank you for taking the time to provide your feedback. We are very sorry you have experienced difficulties with our maintenance team at Colonial Grand at Crabtree, as providing quality service is one of our guiding principles. We invite you to the leasing office to discuss your concerns further, or you can call us.
                                Review Author Icon

                                Current Resident 328115

                                Verified Resident 2017 - 2019

                                4.8

                                8/14/2019

                                Nice apartment that faces a pond. The kitchen in the apartment is outdated and would benefit from updating. The apartment community is nice and the neighbors are quiet and considerate. The office staff is helpful and responsive as is the maintenance staff.

                                  Property Manager Response

                                  4/4/2017

                                  Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home.
                                  Review Author Icon

                                  Current Resident 325754

                                  Verified Resident 2016 - 2017

                                  4.2

                                  3/28/2017

                                  It was a okay move in there were a few glitches but the experience overall has been good. The neighborhood is quiet and people seem to be very nice. The office assistance is very courteous and always willing to help.

                                    Property Manager Response

                                    3/29/2017

                                    Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home.
                                    Review Author Icon

                                    Current Resident 324149

                                    Verified Resident 2017

                                    4.2

                                    5/3/2017

                                    i have enjoyed living here so far they have been very helpful so far ........................................................... not sure why there is a minimum character limit

                                      Property Manager Response

                                      3/24/2017

                                      Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home. Thank you for being a loyal resident!
                                      Review Author Icon

                                      Current Resident 319482

                                      Verified Resident 2016 - 2017

                                      4.3

                                      3/11/2017

                                      Great community, friendly neighbors. The staff is very helpful and friendly. Whenever I have had a problem they have been right there to help resolve the issues. Love how they have things set up for the food truck to come in on Wednesdays for the community

                                        Property Manager Response

                                        3/12/2017

                                        Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home.
                                        Review Author Icon

                                        Current Resident 317874

                                        Verified Resident 2017

                                        4.3

                                        3/7/2017

                                        Excellent management and maintenance. Very timely response. High ceilings and a fireplace. I would recommend this apartment complex. Very well located. Central to shopping, airport, transportation.

                                          Property Manager Response

                                          3/8/2017

                                          Thank you for the amazing recommendation! We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Colonial Grand at Crabtree your home!
                                          Review Author Icon

                                          Current Resident 316145

                                          Verified Resident 2016 - 2017

                                          5.0

                                          8/2/2017

                                          I have really enjoyed living at this community for the past year that I have been here, and If all goes as plan I will renew my lease for the 2017-2018 year. the community is kept very nice, I hardly ever hear my neighbor's, and the staff are always so helpful and pleasant.

                                            Property Manager Response

                                            3/3/2017

                                            Thank you for the wonderful review! We are so happy that you decided to make Colonial Grand at Crabtree your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
                                            Review Author Icon

                                            Current Resident 315438

                                            Verified Resident 2016 - 2017

                                            5.0

                                            5/21/2017

                                            Very professional, polite, attentive to residents needs and concerns. Community is very quiet and peaceful. Many amenities for residents, ample parking for residents and their guests. Pool is pretty awesome

                                              Property Manager Response

                                              3/1/2017

                                              Thank you for the nice review! We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Colonial Grand at Crabtree your home!
                                              Review Author Icon

                                              Current Resident 309693

                                              Verified Resident 2009 - 2017

                                              5.0

                                              2/10/2017

                                              I am very satisfied with this community. I find the staff very pleasant and accommodating. I am very satisfied with the location, too. It seems to be centrally located amid many businesses. It is my first gated community. I really like the security it provides.

                                                Property Manager Response

                                                2/11/2017

                                                Thank you for the wonderful review! We are so happy that you decided to make Colonial Grand at Crabtree to be your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
                                                Review Author Icon

                                                Current Resident 308417

                                                Verified Resident 2016 - 2017

                                                4.3

                                                2/6/2017

                                                It has been great so far especially with the apartment staff, we did have a few issues in the beginning but they were quickly fixed! Everything has Been very quiet and relaxing in the apartment complex as well!

                                                  Property Manager Response

                                                  2/7/2017

                                                  Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home.
                                                  Review Author Icon

                                                  Current Resident 306286

                                                  Verified Resident 2016 - 2017

                                                  4.0

                                                  1/30/2017

                                                  Great staff ! Very helpful and very informed about the area all around. It was easy to reach the staff as well. I like how organizes and clean the community is and the fact that it being gated makes it a bit safer.

                                                    Property Manager Response

                                                    1/31/2017

                                                    Thank you so much for the great review! We appreciate your feedback and we are thrilled that you chose to make Colonial Grand at Crabtree your home.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    11B

                                                    3 Available Units

                                                    1 Bed, 1 Bath | 863 sq. ft.

                                                    $1,083 - $2,478

                                                    See Floor Plan Details

                                                    11A

                                                    2 Available Units

                                                    1 Bed, 1 Bath | 783 sq. ft.

                                                    $1,233 - $2,338

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    22A

                                                    6 Available Units

                                                    2 Beds, 2 Baths | 1,018 sq. ft.

                                                    $1,398 - $3,338

                                                    See Floor Plan Details

                                                    22B

                                                    3 Available Units

                                                    2 Beds, 2 Baths | 1,108 sq. ft.

                                                    $1,333 - $3,198

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    32B

                                                    1 Available Unit

                                                    3 Beds, 2 Baths | 1,293 sq. ft.

                                                    $1,523 - $3,338

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B

                                                    Review Ratings (from 14 reviews)

                                                    Noise

                                                    3.9

                                                    Grounds

                                                    3.6

                                                    Safety

                                                    3.1

                                                    Office Staff

                                                    4.1

                                                    Maintenance

                                                    3.9

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A

                                                    Percentage of reviews responded to

                                                    85.71%

                                                    Manager’s Review Reply Time

                                                    B-

                                                    Average time to respond to reviews

                                                    24 days

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Lot
                                                    • Surface Lot
                                                    • Carport
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • BBQ and Picnic Areas
                                                    • Business Center with Wi-Fi
                                                    • Car Wash Center
                                                    • Car Wash Location on Site
                                                    • Clubhouse
                                                    • Community-wide Wi-Fi
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Gated Community
                                                    • Internet Cafe
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Pest Control Service
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pool
                                                    • Preferred Employee Discount
                                                    • Storage Space
                                                    • Sundeck
                                                    • Tennis Court
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA Crabtree Valley in Raleigh, NC. These one-, two-, and three-bedroom apartment homes for rent feature huge bedrooms with large closets, windows offering plenty of natural light, and spacious living areas with overhead lighting and ceiling fans. Enjoy community perks, including our resort-style pool with poolside Wi-Fi, tennis courts, two fitness centers, dog park, and more. Our community is conveniently located off of Glenwood Avenue and Millbrook in Northwest Raleigh, giving you easy access to Research Triangle Park, Raleigh-Durham International Airport, and downtown Raleigh.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    MAA

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is MAA Crabtree Rated?
                                                    Based on 386 number of votes by renters, MAA Crabtree is currently rated 3.9 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Crabtree?
                                                    MAA Crabtree is rated 3.6 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    How effective was the maintenance team when resolving your problem?
                                                    MAA Crabtree is rated 3.9 out of 5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at MAA Crabtree?
                                                    MAA Crabtree is rated 3.9 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is MAA Crabtree?
                                                    MAA Crabtree is rated 3.1 out of 5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    How satisfied are residents with the neighborhood?
                                                    MAA Crabtree is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at MAA Crabtree?
                                                    MAA Crabtree is rated 4.1 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 85.71% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 24 days to their community reviews in the past year.
                                                    Who manages MAA Crabtree?
                                                    MAA
                                                    What is the pet policy at MAA Crabtree?
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Lease Now for 4 weeks free! Certain exclusions may apply.

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                                                    Under New Management

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                                                    MAA Crabtree is a 783 - 1,293 sq. ft. apartment in Raleigh in zip code 27613. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,083 - $3,338. Nearby cities include Willow Spring, Cary, Garner, Apex, Rolesville, Morrisville, Wendell, Holly Springs, Clayton, Fuquay Varina, Durham, Youngsville, and Zebulon.