The Biltmore

Current Resident 944641

Verified Resident • 2020 - 2021

These are very nice apartments but luxury living is a stretch. My appliances are more than 20 years old and they use Band-Aids to fix things rather than just doing the job for a long-term fix. Office staff is as helpful as they can be but they really can't do anything as they are regulated by the owners and it seems there are limited resources.

Current Resident 944583

Verified Resident • 2020 - 2021

There are so many nice extras one doesn't find at other apartments. The attached garage is a great bonus! When maintenance is called, they respond right away and whatever the issue is, it's usually fixed the same day. The workout facility is wonderful - especially the indoor pool.

Current Resident 944545

Verified Resident • 2019 - 2021

Not good. Maintenance sucks . ????????? sucks . ?????????????????????????????????????????..???? sucks . ?????????????????????????????????????????..???..??????????? sucks . ?????????????????????????????????????????..

Current Resident 944439

Verified Resident • 2020 - 2021

My experience has not been good at all! From the storm that occurred early July. My ceiling leaked all over my bedroom, living room and kitchen. I reached out to them more than 10 times. They finally started drywalling my ceiling 3 weeks later. It took them over 3.5 weeks to drywall, mud, sand and paint the ceiling. I had to put my bed in my living room and my place was unlivable which I had to stay with family for at least 2 weeks which in that month I still had to pay full rent. I also had to live on tarps on the floor for at least 3 weeks. In that process, the first crew decided to go in my fridge and pantry and eat and drink my food and drinks. They still have to install my kitchen light and they have not fixed my roof, all they did was put tarps which is basically like a bandaid until it storms again.

Current Resident 944438

Verified Resident • 2021

Very nice community, love all the amenities the grounds are very nice. Staff was always pleasant to work with. The apartment itself was very comfortable and had lots of storage. Liked that the papio trail was right across the street.

Current Resident 944437

Verified Resident • 2019 - 2021

Leasing office staff was friendly Slow responses on maintenance issues Older/out dated applicances Good area within Omaha to live Enjoy access to the pool and fitness center Like having access to the big Palio trail Pet friendly

Current Resident 944423

Verified Resident • 2019 - 2021

Peaceful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Current Resident 944380

Verified Resident • 2020 - 2021

Always great service from the leasing office and maintenance, but I feel like I'm calling them almost every week. Somethings always broken. The two units I've been in at Biltmore have been dirty and falling apart upon move in and it takes a while for maintenance to fix it all/for me to have to deep clean an apartment that should already be clean when moving in. I've also had tons of bugs which comes with first floor living but it's so much more than other first floor apartments I've had. I think whoever looks at the apartments for damages and cleanliness should do a better job of testing all appliances and ensuring that the apartment is actually move-in ready because both of mine were not and it was extremely frustrating. I've been in my unit for 4 months and still don't have a working dishwasher, my AC breaks every other day and apparently so do their neighbors because I hear them outside working on them all the time, all of my other appliances are super dinky if they do work, and I feel like I'm way overpaying for the not so great quality of this place.

Current Resident 944312

Verified Resident • 2020 - 2021

I have been very unhappy with the way the Biltmore has been managed since I moved in to this apartment in September of 2020. I first came to look at it around Aug 20th of 2020. I called on a Sunday to inquire about it and left a voicemail message. Within 10 minutes, I got a call back twice from both Ariella as well as another woman in the office (possibly the property manager at the time). I was thrilled to get a response so quickly and from two people! I came to take a tour of the place that afternoon and looked at 3 of their 1 bedroom model units. I was not able to view the clubhouse, though, due to covid. The apartment seemed like it would fit my needs, so I decided to go for it. Ariella, who conducted the tour and was very friendly, said she would be working the next day, gave me her business card, and said if I had any questions to just give her a call. From that point onwards, things started to go downhill. I was using the web site to apply for the unit I wanted, but for some reason, it kept giving me an error whenever I would click on it. So the next day (that Monday), I called up to the main office and left a voicemail message to see if it was something I was doing wrong or if it was something that they could manually approve on their end. Tuesday rolled around and no one had returned my phone call, which I found odd considering on the first interaction with them, I received 2 responses within 10 minutes. Wednesday rolled around and I tried calling again, leaving another voicemail. A week ended up going by and I still received no response. I needed a place so I just ended up choosing another unit on the property, and the rest of the application process ended up working this time. The unit was set to be available for move in on Aug. 29th, but I gave a move in date of Sept. 9th. Sept. 9th comes (a Wednesday) and around 9:30 in the morning, I go to the office to get everything I need. Due to covid, I am not allowed to come into the office. The property manager (a tall woman around 6'1" with blonde hair) comes outside with it raining slightly and makes me sign all of my paperwork outside and submit my initial payment outside (which I had to do on my cell phone). I wasn't happy about any of that but due to covid, everything was weird at that time, so I just chalked it up to weird policies. The manager proceeded to tell me that there are 3 things I need to let you know about the apartment: (1) we just installed a new carpet, (2) your soap dish is broken so someone will come to fix it this week, and (3) the oven was cleaned to our standards so the cleaning lady will be out today to do that. I said ok, no problem. I took the keys and went into the apartment. Things seemed pretty nice. The carpet, although being new, already had one little discoloration on it right in front of the bathroom door, but nothing major. The soap dish was indeed damaged as though it had been hit by something. There were some long hairs that I found in the bathroom. In the closet in the kitchen, there was a pair of panties, so clearly, someone didn't check that beforehand. In the outdoor storage area, there were a bunch of logs and bricks, so again, someone clearly didn't check that either. My bedroom was missing blinds (so again, negligence on behalf of whoever was supposed to check the apartment). But the oven was beyond belief. This was the most filthy oven I have ever seen in my life! It looked like someone had been using it everyday for a year but never cleaned it once, so there was all kinds of baked on grime through the entire thing! I didn't even know it was possible for an oven to get that dirty. I was definitely looking forward to the cleaning lady coming and taking care of that for me. I was in and out of the place all day long, moving things in. Each time I left and came back, I would check inside the oven (as well as all the other things) to see if the cleaning lady came. Nothing. So the next day, Thursday morning, I called back to the office again to let them know that no one came. I had to leave a voicemail message. Maybe around an hour or so later, the property manager calls back saying that the cleaning lady did come, but her key to the building didn't work so we rescheduled for her to come again later that afternoon. According to the property manager, the 2 sets of keys she gave me are the only ones they have, so I physically went up to the office and gave her my extra key to give to the cleaning lady. (If there are only 2 sets of keys, how is maintenance supposed to get in when there is a problem? What happens if someone loses both sets of keys?) Keeping in mind I'm working from home at this time, which I already let the property manager know the day I moved in, so I absolutely need to know time frames when people are going to be coming in. The time we had chosen on Thursday came, and still nothing. So I called Thursday evening, probably around 5pm or so, to see what was going on, but I don't think I got a response. I call again Friday morning and the manager has a different excuse this time. I don't recall what it was, but she says "I'm texting the cleaning lady right now as we speak to schedule her to come over". Again we set up a time frame for her to come, but nothing. Someone did come during the course of the day to put electrical tape over top of the broken portion of the soap dish, but the soap dish was not fixed at all. So Saturday morning, I call up to the office again. This time I end up speaking with Ariella. She said she wasn't aware of the situation, so she called up the manager, and then got back on the phone with me. The story of what she told me happened regarding the cleaning lady did not match with what the property manager initially told me regarding the keys. I told Ariella I had already given the property manager my extra key, so that should have no longer been a problem. She tells me they won't be able to reschedule her to come out until Monday. By this time, I am infuriated and regretting choosing this apartment. Monday morning, I call and speak to the property manager, explaining the situation and saying I would like some type of compensation due to the fact that: (a) the unit was supposed to have been available for move in on Aug. 29th, 11 days before I actually planned to move in, (b) in spite of scheduling and rescheduling multiple times, nothing was done and so it inconvenienced me and caused me to lose money, (c) the oven is an essential part of an apartment, thus, the unit wasn't truly ready to have someone live in it, and (d) no one came to fix the unit nor remove the junk that was in the storage unit. She told me she personally couldn't do anything about it and would have to submit the request to their headquarters and mentioned there is a limit on how much they could approve (something like $200 or so). I asked for $125 which seemed fair for the inconvenience, considering rent was $810 per month. She said in the meantime, what she could do is either send out the cleaning lady again or just give me $125, but not both. I ended up going with the option of sending the cleaning lady and asked her to still submit the request to corporate. It's now 5pm on Monday and I still see no sign of the cleaning lady. This is my 5th day without an oven. Just as I was getting ready to leave my place at 5:30pm, all of a sudden, I hear a knock at the door. It's the cleaning lady. She said sorry she was so late, it was a very busy day. She proceeds to tell me that this unit was an absolute mess and she had to spend so much time cleaning it. She said the oven was the worst she had ever seen. She did not say anything about coming back any other days and her key not working or any of the other excuses the property manager gave. She told me she was cleaning the place and had already started working on the oven, but then it started getting dark and she couldn't see as well, so she was going to come back another day to finish. It took her about 40 minutes of scrubbing through that oven to get it clean (keep in mind it's her 2nd time cleaning it), and even then, it still couldn't get everything completely off, but enough to be useable. I eventually got a response from corporate and they denied my request. After that whole move in fiasco, things kind of calmed down a bit. I never really had any maintenance issues. However, my mail ended up getting lost on 2 different occasions. The mail room was a mess when I first moved in. There were packages everywhere on the floor. There was a sign posted on the door that told all the companies to use to package locker and not leave packages on the floor, but apparently the companies weren't listening to this. The only company that seemed to follow procedure correctly was USPS. Amazon, Fedex, UPS would all just leave packages on the floor. Keeping in mind every tenant in the complex has access to this building -- so that's probably at least 1,000 people -- so anyone could just come in, take a package off the floor, and leave with it. This is not a secure way of handling packages by any means. I told the office about the packages on the floor on several occasions, and nothing was done about it until around April or May of 2021. According to others that I've seen in the mailroom, I'm not the only one that has lost packages as a result of the way things were handled. Things seemed to be ok for a while until we ended up having that bad storm on Jul. 9th, 2021. It was a Friday night when very strong winds tore up the roof tops of many of the buildings and knocked down a lot of trees, leaving half of the complex without power for 2.5 days. When the storm occurred, I ended up having the ceiling collapse right above the furnace and hot water tank, in addition to flooding in my closet. That next morning (Saturday), I immediately submitted a work order to let them know of the damages. On Saturday afternoon, another storm comes in and causes even more flooding in my closet. Water was literally just running down the walls from everyday direction. Needless to say the smell of mildew was increasing as the hours went on. That night, I ended up staying with friends due to not having electricity and the mildew smell. Most of the day Sunday I was gone. When I got back Sunday afternoon around 7pm, to my surprise, there is now no running water! I was very upset about this because the complex is always sending out email blasts about the pool being closed or maintenance work being done on it, yet, they couldn't actually use the same system to say hey, we're sending out plumbers today to work on the building, so between these hours, water will be shut off. When Monday morning rolled around and the electricity finally came back, I went to the office to let them know about the additional water damage that happened on Saturday afternoon and also that water was leaking from the light fixture in the hallway of the common area, as well as the entire building smelling like mildew. Ally proceeded to tell me that the light fixture thing had already been fixed on Sunday because they had plumbers out on the property working the entire day and she was getting ready to meet with the roofers in 10 minutes. She told me that they had my unit down on the list and that they would be going by fixing up everything unit by unit. I said ok. A couple more days pass and I see that more thunderstorms are supposed to be coming that Wednesday. Because no one had yet come by my unit, I go to the office to get an update because I don't want to deal with more flooding. Furthermore, the smell of mildew has become so intense that just being in the unit makes my nose and throat get irritated, and it's just hard to breathe in general. At this point, it's a health hazard. I speak with Ariella and bring up these concerns and she says there was property wide damage (which was obvious) and that they had roofers out there putting up 3 layers of tarp to prepare for the storm, so there should be no further leaks. She says they have a team of drywall specialists who will be coming by unit by unit, and that mine is on the list. Keep in mind, this is 5 days into the ordeal, and yet, no one had even come just to look at my unit. (The ceiling caved in above my furnace and I didn't want that to get any type of damage which would have been a bigger problem to fix.) No one had come for even 5 minutes to visually inspect what had happened and to see the extent of the damage. At my old complex, if something like this happened, someone would have been there within 2 hours or less just to at least look at things and take notes, even if nothing could be done at the moment. Furthermore, if the roofers were coming out, again, why not use the email system to let everyone know what is going on and the general time frame of things? No one comes out to even look at my apartment until around 4pm on Jul. 19th, a full 10 days after the storm. The maintenance people had just come just after I left. The next morning, a Tuesday, maybe around 8:30am, the maintenance people come back with their team to start working on things. I talked with the head of the team highlighting all of the areas that needed to be addressed and apparently, he didn't even know about the area above the furnace!!!!! Anyway, the team of 3 main people and 5 auxiliary helpers comes and replaces the damaged ceiling and drywall. They are there until around 3pm. A woman and man who are handling painting come around 4pm or so and put up a first layer of paint over everything. The guy asks when I work and I tell him my schedule. He says he will be back on Thursday between 9 and 11am to finish. I make sure to keep that time frame clear. That time comes and I don't see them. I call up to the office to see what's going on. I think I spoke with Ariella and she says she needs to contact the maintenance guy to see what is going on. No more than 10 minutes after she calls me back, they show up at my place. It was around 2pm. The same man and woman who were painting. They apologize and say it has just been a very busy day. They come and put up a 2nd layer of paint, and then tell me they still need to do one more layer before everything is finished and that they will be back in 2-3 days. I say ok. I was expecting to see them either on Saturday or Monday (since I'm assuming they don't work Sundays). Monday rolls around and I've still seen nothing. Tuesday comes and still nothing. So that Friday Jul 30th, I go to the office and I speak with Ally. I tell her I'm trying to get a status update regarding my apartment and explain to her everything that has already occurred. It seems the office didn't really have a clue as to where my unit was at in the process. She called up the person on the team who was supposed to be taking care of my unit (it was either Zack or someone else). That was the wrong person. He told her she had to contact some other guy. Well, she doesn't have that other guy's number, so she is busy trying to get in touch with him. After around 5 minutes or so, she finally manages to get his number. She lets him know that the resident is in front of her and inquiring about the status of my unit. He tells her that they will be there to fix it on either Tuesday or Wednesday of the following week. So Aug. 3rd or the 4th. I'm not happy about it because I'm not yet able to get all of my stuff cleared out of my living room, but at least now I have a date. Wed, Aug. 4th comes, and I have seen nothing of the painters. So that afternoon around 3pm, I go into the office again, inquiring about what's going on. This time I speak with Ariella. Again it seems no one even knows where my unit is at in the process. She has this long list that she brings out and she describes what the general process has been, but she says she's not seeing exactly where mine is supposed to be in that process. She says Zack is the person in charge of my unit but she doesn't have his number. She says he will be in later that evening and she will talk to him then and call me back with the update. I say ok. By 6pm, I still heard nothing. So the next day, Thursday, I call back in the afternoon to see what's going on. She told me that she hasn't forgotten me, but Zack never came into the office on Wednesday. He ends up coming in later that Thursday and she calls me and schedules a good time for him to come on Friday. I say anytime after 2pm. Well, what happens? Friday morning at 9:30am, Zack shows up. I say we had scheduled for him to come after 2pm.... Anyway, he comes and takes a look at everything and says he's not the person that's supposed to be handling this. I explain to him I've been back and forth about this with the office for weeks. He says he will let them know. Later that afternoon Ariella calls me back. She says that she would like to schedule for the painters to come and then the cleaners to come after them. This is all supposed to be taken care of on Monday, Aug. 16th. The painters are supposed to come in the morning and then the cleaners come later in the day to finish. Monday comes and nothing happens. Around 2pm, I get a call around 2pm from the new property manager, Amber. She says she was calling about the cleaners that were scheduled. I explained to her I was still waiting on the painters, and she said there was nothing down about painters coming, only cleaners. So again, I proceed to explain to her what needed to be done, and she tells me that the carpenters would need to come first to put the trim back up, and then the painters would come after them, and then the cleaners. (If this is the case, then why did the painters already do 2 coats of paint before the carpenters came?) She says no one would be able to come that day because the carpenters weren't available, so she would have to call me back later that day or the next day for scheduling everything. Tuesday comes and I hear nothing. So Wednesday I call up to the office to see what's going on. I speak with Ariella, and apparently she has no knowledge of this deal with the carpenters. She said because she isn't aware of what exactly needs to be done, she would send Jason over to look at everything, and then we would go from there. Jason never comes. The next day, Thursday, I go into the office again. This time, I speak with Lauren. She apologizes for all the confusion and said I should be screaming at them by now. She says she needs to contact 3 different people, and she will call me back in 10 minutes in addition to sending out an email confirmation to me, her manager, and one other person so that everyone is on the same page. Around 15 minutes later, I receive the email and the phone call from Lauren. We schedule for the carpenter to come on Friday, and then the painters will come Monday, Aug. 23rd in the morning and the cleaners after them. She said she is off the next couple of days but starts working again on Sunday, and thus would call me on Sunday for an update. Around an hour later, she calls me again saying the carpenter was available the same day, so she ends up sending him out that Thursday afternoon instead. He comes and takes a look at everything. It takes him around 15 minutes to get everything put back up and he's gone. I ask if he was Jason -- he said his name was Jeff. Jeff also mentioned how much debris there still was in the area and said he didn't understand why things were scheduled the way that they were and that the cleaners would have quite a bit to do. Sunday came, Lauren never called, but at least some progress was being made. Monday comes and around 11am or so, the painters come. This time it's 2 guys -- not the same couple the came before. After around 20 minutes or so, they finish and say to let it dry for 45 minutes, and then I can put everything up. I tell them I'm still waiting for the cleaners to come later that day anyway. The end of Monday came and the cleaners never showed up, nor did I hear anything from the office about cleaners. It is now Aug. 27th. I am about fed up with The Biltmore and the Richdale company. The apartment itself is nice and it is conveniently located, but management is sorely lacking. They do not communicate well with each other and they do not get things taken care of in a timely manner. The right hand doesn't know what the left hand is doing. They will make up stories when they screw up on things. They don't give you notifications of when things are taking place. It's just run in a very messy way. If this complex could get a good management team in place, it would be a much, much better place. Until then, I cannot recommend Richdale properties to anyone.

Current Resident 944095

Verified Resident • 2020 - 2021

I like the space it had to offer and location people where friendly and staff was helpful respectful always willing to help me up date on things going on in the community the gym is nice l like how keep up property

Current Resident 944051

Verified Resident • 2020 - 2021

For the most part, Biltmore has been a great place to stay. I like the amenities, the look (both externally and internally), the space of my apartment, and location. I like the valet trash and especially that it includes recycling. I will say that I wish maintenance and staff were on it more with communication, professionalism, and timeliness.The main door to building requires a key usually, however often gets stuck to where it remains unlocked. I feel secure knowing that I ensure my apartment door is locked. Apparently it can take over a month for serious maintenance needs to be addressed. When faced with storm damage to apartment, priority was not present until mold began to grow. Repair timeline being extended multiple times was an inconvenience as well and staff gave no solution to me as I was not able to be in my home. When there aren't issues such as these, I'm a happy resident of the Biltmore.

Current Resident 943915

Verified Resident • 2015 - 2021

There are a couple of staff members that are great to work with, others do not seem to relay requests or follow up. Overall, when asking for maintenance problems, simple requests are not taken care of right away. I've waited for a month for small items to be fixed and for important items, there is a delay in helping (which is in no fault to the maintenance crew). Rent increases every year, as well as an amenity package, and has a big turnover in people moving out. There is an terrible fee of $15 each month for use of a garbage service that hardly anyone uses and many complain about, but we are charged nonetheless $180 a year. We are also charged for use of water and wastewater separately each month. Need management that takes care of the people and is more organized.

Current Resident 943473

Verified Resident • 2020 - 2021

I have had many packages stolen. The secure packaging system does not work if the packages are not in lockers or people take packages that are not theirs. Aside from that, everything has been fine. I just wish something would be done about the package thieves.

Current Resident 943337

Verified Resident • 2020 - 2021

It's been a great place to call home. We have enjoyed living here and all the amenities. Our building has been nice and quiet, plus we have great neighbors too. We would definitely recommend living at The Biltmore!!

Current Resident 943320

Verified Resident • 2020 - 2021

My AC has gone out a few times, my dryer has stopped working 3x.. I was very vocal about wanting a 6 month lease and planned to do month to month after that until purchasing a home..... ended up signing a lease that was 18 months and not 6 due to the date being the following year. Yes, my fault for overanalyzing the rest of the lease and only seeing the month on the lease... though this was a known thing and it was very very frustrating. No real way to get out of it. Unless you have a specific reason to have a garage stall, I would not recommend getting one. That also was signed with the lease stating that I'd pay it for 18 months despite being very vocal on multiple occasions my hope for a 6 month. Called corporate, talked to everyone and there was no give even after knowing it was a screw up. It's a nice place to live, but be careful at every single thing you're signing, as this same thing happened to a fellow resident. Also, my neighbors above me stomp around and I literally can't work from home without having people on the other end of my appointments ask me if someone else is there.

Current Resident 943277

Verified Resident • 2021

Only bad thing I have to say is maintenance. They don't respond to work orders whatsoever, ice maker hasn't worked since we moved in over 2 months ago. Dishwasher leaks from the bottom when it's running, and the caulking in the shower came off so water leaks onto the ground.

Current Resident 943206

Verified Resident • 2019 - 2021

Great office to deal with, excellent maintenance crew. Office personnel listen to any concerns and act quickly to resolve all situations. They are very helpful, great crew, Really enjoy living in these townhomes.

Current Resident 943191

Verified Resident • 2021

The neighbors are great, the new mngt not so much. Things have been in a shambles since Mandy left and COVID. I understand there's a lot of change going on, but we went months before seeing results. We've had issues since day 1 with the garage flooding, AC/heat unit, Vallet not taking trash, fridge constantly going out causing food to spoil and the dishwasher missing heating element and needs to be completely replaced. To say that I'm not satisfied would be an understatement.

Current Resident 943159

Verified Resident • 2018 - 2021

Comfort and slowly life. We have near swimming pool and my kids like to go to the pool all time. Main have pool inside and outside. Look like small Europe country in the center by USA. Good maintains. My family like to live here. In the best apartment in the Omaha. If you better, built in this apartment kids playground. Thanks.

Current Resident 943157

Verified Resident • 2018 - 2021

Maintenance request could be better. I put in a request to have my doorbell fixed, and haven't heard anything back. It's been like two months. I don't blame the Maintenance Guys, because they are awesome. The office can be very disorganized at time. Plus. I have weeds as tall as trees growing by my patio.

Current Resident 943093

Verified Resident • 2013 - 2021

I only have a complaint about Maintenance I have been waiting for a replacement ceiling fan for 3 months and microwave replacement for over 1 month. I submitted work orders and have no reply since....

Current Resident 943022

Verified Resident • 2021

At first the customer service was good, although we never received a tour of the amenities (even if we would've had to wear masks I feel as if we should have been able to see them). We had several issues upon move-in including ants all over the kitchen, they don't change the furnace filters and ours was disgusting and they lock the closet so you can't change it yourself even if you wanted to. We had water leaking into our 2nd bedroom from the neighboring apartment. They had to tear out the carpet and the bathroom vanity. They began replacing it and it happened again. They did not inspect to see what the original problem was prior to fixing our damages. There is poor communication or lack of communication between the office people. No one seems to know what the other is doing or what has been done/not done as far as any maintenance requests. Sometimes they don't get responded to at all. Upon move in we were given garages but one day there was a random person in our garage. When asked why he said he needed to figure out who was using the garage. Apparently they had issued the wrong garages but gave us those openers. Also be sure to check your lease terms because that was never even gone over. We weren't asked how long of a lease we were looking for and were issued a 16 month lease. Fine but then my daughter (who moved here to be close by) had the same lease term until she asked to switch to a 2 bed and they changed hers to 11 months without even so much as making her aware before signing the new documents. They only give you a lease extension offer 45 days prior to your lease end but then want 30-60 day notice of move out. I assume they'll try to raise her rent too. Unacceptable.

Current Resident 943021

Verified Resident • 2019 - 2021

I was not very pleased here. I was at one building on the outside of community not taken care of very well on outside. Could have been updated on inside as well. Took five days to get bird out of dryer. I constantly had problems with sink and garbage disposal. I moved buildings thinking that would help had issues right away sidewalk was cracked and the concrete stairs were needing to be redone talked to someone who had been in that building says they had been like that for a year at least. I had not AC for around five days couldn't stay in my apartment had to stay with a friend due to being hot outside as well as 80+ degrees in apartment with a elderly dog. I called multiple times to have fix and nothing was ever accommodated to help with driving an extra twenty mins to work I was told by someone at one point entire thing should be replaced then only a certain thing was and ac continued to leak. I gave up at that point, it was ridiculous how long stuff took to get help with it since the ac issue had happened a couple months prior. If I ever come back to Omaha will not stay here ever and won't recommend to anyone if I'm being 100%honest

Current Resident 943020

Verified Resident • 2021

After touring the Biltmore apartments, I was so excited to choose this place as my home. The display units were so cute, the list of amenities was intriguing, and the overall vibe seemed great. However, my experience after moving in has been less than satisfactory. First, the apartment was different than the show room. I settled. My experience with the office management has been absolutely frustrating. They don't answer the phone, they don't get back to you, and when you finally do get ahold of them, they only tell you what you want to hear in that moment. I was told on three separate occasions that someone would be calling me or getting back to me and they have not yet, still to this day. I marked a dripping washer on my move in checklist the day I moved in in May, and this has yet to be attended to. My apartment was leaking after a major storm and the repairs have been sitting half way unfinished for weeks now. They never notified me of the repairs being done, so I came home to men in my apartment, sitting on my furniture, with my space completely unprepared for a ceiling patch. The management really showed me that they do not care about this incident. The hallways stink, the carpet is old, the walls are thin (can hear anything anyone does in the bathroom), the roofs have sat unfinished for at least a month now. This place claims to be the best in Omaha but they bribe the residents to vote for them with rent credits and free pizza. Don't be fooled by the "luxury" claims during your tour. I will not be renewing a lease here and I am so so disappointed by my experience so far. This place is too expensive for what you have to put up with.

Current Resident 943019

Verified Resident • 2020 - 2021

These are the cutest and nicest apartments (within our budget) that my boyfriend and I toured when looking for apartments. I was excited to read about all the amenities this place offers but was disappointed to find out that a lot of the out door courts were run down and and some others aren't even open, although that maybe just be because of the pandemic. Maintenance takes forever till they get around to your request, we had water coming though the vents in our bathroom, and the dryer makes an awful squealing sound every time we run it. My boyfriends car got broken into and they just raised our rent. There's more but despite all these things I still think we made the right choice moving here. Neighbors are great and the community is awesome here. Plus the building are so dang pretty!