Willowbrook Apartments
A+
A+
Award Winner
3360 Chichester Avenue, Boothwyn, PA 19061

4.1

(912 Reviews & Surveys)
$1,475 - $1,900/mo

Move-In Specials

$500 Off of Move-In!

Reviews

4.1 rating

645 total reviews

(

597 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Summarized by generative AI from text of customer reviews

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Updated Review

Review Author Icon

Current Resident 1076617

Verified Resident 2022 - 2023

4.7

3/19/2023

It's been pretty good these past few months. The staff is very nice and they actually listen to your concerns; maintenance actually comes and fixes things when requested; and it has a lot of amenities.The location is great too because you are near many shops, restaurants, and are about 20-30 minutes from Philly and Wilmington.

    Property Manager Response

    3/20/2023

    Your positive review of Willowbrook is appreciated! We're so happy you're satisfied with our convenient location, friendly customer service, and responsive maintenance team. It's always wonderful to hear that our residents are having an enjoyable living experience in our community. Thank you for your review and your residency. Have a wonderful day!
    Review Author Icon

    Current Resident 665471

    Verified Resident 2005 - 2023

    3.7

    3/12/2023

    All good but the floods that happen in my apartment every once in a while. ???????????????????????????????????????????????????????????

      Property Manager Response

      3/13/2023

      We are sorry to hear this. Please contact our office at (610) 563-2986 or email at Leasing-Willowbrook@rentberger.com at your earliest convenience to discuss this issue. Thank you.
      Review Author Icon

      Current Resident 1118321

      Verified Resident 2020 - 2023

      3.8

      3/5/2023

      Overall it's been a good place to live. My kids and I are safe and comfortable here. I like that we are away from traffic. I've made friends with many neighbors. We also really enjoy the pool in the summer.

        Property Manager Response

        3/6/2023

        Thanks for taking the time to review us. We work hard to provide our residents with top-notch customer service and outstanding amenities. It s what all of our residents deserve! We hope you and your family will be happy with us for years to come!

        Updated Review

        Review Author Icon

        Current Resident 1035256

        Verified Resident 2019 - 2023

        5.0

        1/31/2023

        I love my apartment it's the best place I have ever live. A great community with a good school district, the staff are pleasant and friendly, it's closer to I95, 5 minutes from Delaware, and 10 minutes from New Jersey, less crimes and aggravation: I can't ask for more.

          Property Manager Response

          2/1/2023

          Thanks for awarding Willowbrook with a five-star rating! We are thrilled that you are satisfied with our community and convenient location. We also appreciate hearing that our staff are pleasant and friendly. We want nothing less for our residents!
          Review Author Icon

          Current Resident 1107509

          Verified Resident 2022 - 2023

          3.0

          1/31/2023

          The employees are nice but there are some lousy neighbors that the staff can't do much about. I enjoy my building because because we have our own lot away from the rest of the community. Trash is often blowing around the dumpsters

            Property Manager Response

            2/1/2023

            Thank you for taking the time to write this review of Willowbrook. We're happy that you're satisfied with our community; however, we regret that certain aspects of your living experience have prevented you from awarding us with a five-star rating. Your comfort and happiness are very important to us. Kindly contact us at (610) 563-2986 or Leasing-Willowbrook@rentberger.com to discuss your concerns and what we can do to improve your time in our community. Thank you.
            Review Author Icon

            Current Resident 1105369

            Verified Resident 2022 - 2023

            4.3

            1/23/2023

            Moved in 7 months ago. Residents are friendly and respectful. Handicap parking is always available. Outer buildings and grounds are often maintained. Maintenance group exceptional, respond quickly to any issues. Only complaint is entrance hall and basement hall in my building need cleaning.

              Property Manager Response

              1/24/2023

              Thanks for reviewing Willowbrook! We're delighted that you've been enjoying a terrific experience with us, as we seek to provide our residents with nothing less than excellence! Your compliments are appreciated, as well as any suggestions.

              Updated Review

              Review Author Icon

              Current Resident 1038821

              Verified Resident 2022 - 2023

              3.7

              1/15/2023

              My overall experien here at this community Has been pretty good It's a quiet place to live The only issue I have had is with my bathtub area. The office staff is very polite The maintenance staff is also very polite

                Property Manager Response

                1/16/2023

                Thank you for your high rating of Willowbrook. It brightens our day to know that you're enjoying your living experience overall, although it does appear you have a concern about your tub. We would be happy to speak to you about it, so please reach out to us at (610) 563-2986 or Leasing-Willowbrook@rentberger.com. Thank you again.
                Review Author Icon

                Current Resident 1096244

                Verified Resident 2020 - 2022

                5.0

                12/20/2022

                Once I switched to a different apartment building, I did not have any major issues. In fact, I love that my building is pretty peaceful and kept clean most of the time. I also love how convenient the stores are nearby. Despite the constant change of property managers, any issues that may occur, Willowbrook is on it! I've actually referred a few people.

                  Property Manager Response

                  12/21/2022

                  We appreciate your positive review and high rating of Willowbrook! A recommendation from a happy resident is the best compliment we can receive. Thanks so much!
                  Review Author Icon

                  Current Resident 1094783

                  Verified Resident 2020 - 2022

                  4.8

                  12/15/2022

                  Clean and quiet the staff is very attentive and nice. The apartments was freshly painted and new carpet was installed prior to me moving in. They keep the outside very tidy and the grass is cut daily.

                    Property Manager Response

                    12/16/2022

                    It's our pleasure to welcome you as a new member of our community at Willowbrook! Thank you so much for your awesome rating and compliments. Have a great day!
                    Review Author Icon

                    Current Resident 1092465

                    Verified Resident 2022

                    5.0

                    12/8/2022

                    After we moved we found little issues as everyone does. But the apartment Maintainance team was wonderful and quick in responding and resolving the issues we are comfortable here and we have our privacy.

                      Property Manager Response

                      12/9/2022

                      Thank you so much for your fantastic rating and recommendation of Willowbrook! We know you have many choices when it comes to selecting an apartment home, and we appreciate your residency. We hope you will be very happy here!
                      Review Author Icon

                      Current Resident 1085419

                      Verified Resident 2017 - 2022

                      4.2

                      11/15/2022

                      The first couple of years were great the staff was wonderful. Then for a couple of years it's was rough dealing with management. It's seems to have gotten better. When a problem occurs I usually call the office

                        Property Manager Response

                        11/16/2022

                        Thank you for your excellent rating of Willowbrook. We sincerely appreciate you recognizing the effort we put toward making this community one of the best as we strive to improve every day.
                        Review Author Icon

                        Current Resident 746985

                        Resident 2018 - 2022

                        3.2

                        11/1/2022

                        Willowbrook apartments boothwyn PA

                        The apartment complex itself is decent. WAY overpriced though. We had nothing but issues in our apartment over the last 4 years, (we keep a log book) everything from theft, birds in the walls, half the apartment flooding, upstairs neighbors flooding our rooms, etc. So we are finally moving into a house, and we were told by multiple sources that all we needed to do in order to leave was a 2 month notice. But they went against their word and we now owe 3k to move out. Management did nothing at all to help and are denying everything we said. Worst experience ever.

                          Property Manager Response

                          11/2/2022

                          We're very sorry to see this review. Although it happens infrequently, we never like to hear that a resident departed their apartment with negative feelings about our community and our service. We wish you the best of luck in your new home. Thank you.

                          Updated Review

                          Review Author Icon

                          Current Resident 1025913

                          Verified Resident 2022

                          4.7

                          10/16/2022

                          My apartment is very clean and well kept. Of course it's an old community, however, the maintenence people will take good care of you when needed. I have had a few things taken care of, one pretty major, and they fixed it perfectly!

                            Property Manager Response

                            10/18/2022

                            Thank you very much for your review. Your honest feedback is appreciated and continues to motivate us in making your living experience at Willowbrook an exceptional one. It makes us so happy to know our residents are happy.
                            Review Author Icon

                            Current Resident 1072178

                            Verified Resident 2022

                            5.0

                            10/4/2022

                            I recommend moving to Willowbrook apartments it's very nice I love it it's quiet everyone I met is very nice The management is very good. You should fill out a application oh and they are very helpful.

                              Property Manager Response

                              10/5/2022

                              Thank you for taking a moment to award Willowbrook with a fantastic rating! It's great that you're happy and comfortable in our community we want our residents to be nothing short of 100% satisfied with their living experience here.
                              Review Author Icon

                              Current Resident 1071743

                              Verified Resident 2020 - 2022

                              3.3

                              10/3/2022

                              I have had multiple plumbing issues. they have corrected the issues but in the aftermath left my master bath ceiling unrepaired and my kitchen ceiling looks like a jigsaw puzzle, its a mess. People are still not cleaning up after their dogs. last weekend we cleaned up the doorstep of A building, it was a mess.

                                Property Manager Response

                                10/5/2022

                                Thank you for your excellent rating of Willowbrook. Of course, we're sorry that certain aspects of your living experience have caused you to leave fewer than five stars. Your suggestions for improvement are welcomed, as we truly value input from our residents. Please don't hesitate to contact us at (610) 563-2986 or Leasing-Willowbrook@rentberger.com to discuss your feedback. Thank you!
                                Review Author Icon

                                Current Resident 1071618

                                Verified Resident 2022

                                4.2

                                10/2/2022

                                Staff is amazing and the maintenance team is phenomenal. They make sure the property is kept clean and that orders are fulfilled within a timely fashion. The community is quiet and peaceful. I love it here

                                  Property Manager Response

                                  10/3/2022

                                  Thank you for your review of Willowbrook! We are thrilled to hear that you have had a wonderful experience and are happy to call our community home. Your kind words are greatly appreciated. Have a wonderful day!

                                  Updated Review

                                  Review Author Icon

                                  Current Resident 427326

                                  Verified Resident 2013 - 2022

                                  2.5

                                  10/2/2022

                                  I dont mind living here. Its ok but most of the office staff that i have dealt with is not very nice or helpful. And the rent going up over 100 this year is not a good thing. People being told to move out because their unit needs to be upgraded is unheard of.

                                    Property Manager Response

                                    10/3/2022

                                    We're sorry to see this feedback about our community. We remain steadfast in our commitment to providing our residents with an excellent living experience. Please contact us directly at (610) 563-2986 or Leasing-Willowbrook@rentberger.com so that we may have an opportunity to address your concerns and regain your confidence. Thank you.

                                    Updated Review

                                    Review Author Icon

                                    Current Resident 1062041

                                    Verified Resident 2022

                                    4.2

                                    9/27/2022

                                    I haven't moved in just yet. At this time I have no feedback but staff has been nice. It seems well lit at night and maintenance seems responsive. It looks like they're trying to repair some issues I've seen when I've stopped by to drop stuff off.

                                      Property Manager Response

                                      9/28/2022

                                      Welcome to Willowbrook! Please reach out to us at (610) 563-2986 or Leasing-Willowbrook@rentberger.com if there is anything you need as you continue to get settled in.
                                      Review Author Icon

                                      Current Resident 1068679

                                      Verified Resident 2022

                                      4.8

                                      9/22/2022

                                      I just moved in last Friday, so I haven't had much of an experience in the community just yet. But so far our neighbors have been friendly, and the move in process was really easy. My roommate and I were in a dire situation and the staff really helped accommodate us and made the process as simple as possible.

                                        Property Manager Response

                                        9/23/2022

                                        Thank you for your great rating of Willowbrook! Welcome to your new home in our community. It's wonderful that you received the VIP treatment from our team, as it's our goal to provide our community members with the very best care and attention! Please don't hesitate to let us know if we can be of further assistance to you as you get settled in.
                                        Review Author Icon

                                        Current Resident 1068678

                                        Verified Resident 2022

                                        3.8

                                        9/22/2022

                                        I just moved in but so far it is nice. I enjoy the space inside of the new unit compared to the last apartment I lived in. The community seems nice and so far I like my neighbors. I hope to continue enjoying my experience.

                                          Property Manager Response

                                          9/23/2022

                                          Welcome to your new home at Willowbrook! We're thrilled that your living experience thus far has been so positive, as we seek to provide our residents with the very best in apartment living every single day. Thank you for your residency, your excellent rating, and for taking a moment to review us!
                                          Review Author Icon

                                          Current Resident 1068124

                                          Verified Resident 2022

                                          3.5

                                          9/20/2022

                                          The office staff were excellent and met all of my needs. The move in process was easy. Our first couple of days we needed maintenance to repair a faucet leak and it was done immediately. We look forward to the time we spend here.

                                            Property Manager Response

                                            9/21/2022

                                            Welcome to the community here at Willowbrook! We are happy to hear that your move-in process went smoothly and that our team took care of all your needs. Thank you for making your home with us!
                                            Review Author Icon

                                            Current Resident 1064332

                                            Verified Resident 2022

                                            3.8

                                            9/8/2022

                                            Very welcoming community. Questions are answered very quickly. Close proximity to many different amenities and restaurants and stores. Pretty quiet for having many apartments in each building. Neighborhood is also pretty quiet

                                              Property Manager Response

                                              9/9/2022

                                              Thanks for reviewing Willowbrook! We're delighted that you've been enjoying a wonderful living experience in our community. Our goal is to provide our residents with the very best apartments, service, and amenities at an excellent value. We're happy to receive your praise.

                                              Updated Review

                                              Review Author Icon

                                              Current Resident 863146

                                              Verified Resident 2020 - 2022

                                              4.7

                                              8/26/2022

                                              My kids and I enjoy living at Willowbrook apartments. The apartment is laid out well. It is a quiet well kept community. We enjoy spending time at the pool and meeting our neighbors. It's nice being so close to everything within town - we can even walk to the stores.

                                                Property Manager Response

                                                8/29/2022

                                                We're so glad your family is loving living at Willowbrook! Thank you for choosing our community. We hope you and your kids will continue to enjoy our awesome amenities and our prime location for many years to come!
                                                Review Author Icon

                                                Current Resident 1056472

                                                Verified Resident 2022

                                                5.0

                                                8/19/2022

                                                They are nice and roomy apartments, the airs cold, the prices are reasonable! There's a swimming pool and a gym, and the community is nice, I'd recommend these apartments to people if they were looking for a nice space!!

                                                Property Manager Response

                                                8/22/2022

                                                We appreciate your recommendation of Willowbrook! Thank you for the compliments about our comfortable, spacious apartments and our great amenities. We value your residency!
                                                Review Author Icon

                                                Current Resident 1054682

                                                Verified Resident 2022

                                                4.3

                                                8/14/2022

                                                I contacted this property and a matter of 24hrs I had a reply and was in contact with the leasing offices fast paced application process! as well as the response times we're very fast and could answer any of my questions I had

                                                  Property Manager Response

                                                  8/15/2022

                                                  Thanks for taking the time to share your impressions of Willowbrook. We re thrilled this was your first impression of our community. We strive to provide a high level of customer care, and we hope you ll choose to become a resident with us. We invite you to contact us at (610) 563-2986 or Leasing-Willowbrook@rentberger.com to discuss any questions you may have. We hope to hear from you soon!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  1 Bedroom/1 Bathroom

                                                  8 Available Units

                                                  1 Bed, 1 Bath | 650 sq. ft.

                                                  $1,475 - $1,675

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Bedroom/2 Bathroom

                                                  13 Available Units

                                                  2 Beds, 2 Baths | 800 sq. ft.

                                                  $1,700 - $1,900

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A+
                                                  A+

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 65 reviews)

                                                  Noise

                                                  4.2

                                                  Grounds

                                                  4.0

                                                  Safety

                                                  3.8

                                                  Office Staff

                                                  4.6

                                                  Maintenance

                                                  4.4

                                                  Neighborhood

                                                  4.7

                                                  Survey Scores (from 267 surveys)

                                                  Post-Tour Survey

                                                  4.6

                                                  Move-In Survey

                                                  4.7

                                                  Maintenance & Support Survey

                                                  4.6

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  65

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  96.92%

                                                  Manager’s Review Reply Time

                                                  A

                                                  Average time to respond to reviews

                                                  2 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Full Size Washer
                                                  • Laundry Facilities
                                                  Parking
                                                  • Off Street Parking Available
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Pit-Bull, Staffordshire Terrier, American Bulldog, Doberman Pinscher, Rottweiler, Chow, Siberian Huskey, Bull Mastiff, and any breed dog that is mixed with any of the listed breeds.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Minutes to I-95, 202, 322, and Public Transportation
                                                  • Air Conditioner and Heat
                                                  • Bark Park
                                                  • Built-in Microwaves
                                                  • DishWasher
                                                  • Fitness Center
                                                  • New Kitchens With White Shaker Cabinets Available
                                                  • Resident Entertainment Lounge With Shuffleboard
                                                  • Resident Lounge -Community Kitchen
                                                  • Spacious Closet
                                                  • Stainless Steel Appliances
                                                  • Swimming Pool with Sundeck
                                                  • Walk In Showers
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                                                  Leasing

                                                  Conveniently located just minutes from I-95, 202 and 322, Willowbrook Apartments is the perfect place to call home. Comfortable, affordable living is what you get at Willowbrook. Our spacious 1 and 2 bedroom floor plans come with wall to wall carpet, central air, dishwashers, controlled building access with intercom entry, and for your added convenience, laundry facilities are located in each building. Enjoy our sparkling pool in the summer months and close by shopping and dining year round. Our professional management and maintenance staff are located on site to eagerly provide exceptional service to you. We want you to get that "Ahh... Home!" feeling every time you walk in the door to your beautiful apartment home!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 10:00 AM - 04:00 PM
                                                  This community is managed by

                                                  Berger Communities

                                                  A
                                                  A
                                                  Communities
                                                  56

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 02/27/2018
                                                  Q: Hi, I am looking forward to 1 bed room apartment for rent to move around end of April 2018. Kindly let me know (1)Availability of the 1 bed room? (2)What will be the best price for the rent? (3)Whether Laundry machine is in the room or not? (4)What is the Built Year of the Willowbrook Apartments? (5) Can you send photos of the i bed room apartment? Kindly reply these question one by one at Thanks and regards, JH Kim
                                                  Property Manager Response

                                                  03/05/2018

                                                  A: 
                                                  Hello! 1. We currently have a first floor 1 bedroom reno available at this time for immediate move in, as well as a third floor, and second floor 1 bedroom that would be available for beginning of April. 2. For a April 2018 move in our prices for our 1 bedroom renos would be $1074. If you would be interested in moving before March 11th we have a special going on where the 1 bedrooms are only $899. 3. Stackable washer & dryers are located in all our renovated units. We also have laundry rooms on the first floor of every building for larger items such as comforters/blankets. They are coin operated. 4. 1974 5. If you go to https:// you can see our one bedroom layout. Please email if you have any further questions!

                                                  Frequently Asked

                                                  How is Willowbrook Apartments Rated?
                                                  Based on 912 number of votes by renters, Willowbrook Apartments is currently rated 4.1 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Willowbrook Apartments?
                                                  Willowbrook Apartments is rated 4 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Willowbrook Apartments is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Willowbrook Apartments?
                                                  Willowbrook Apartments is rated 4.2 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Willowbrook Apartments?
                                                  Willowbrook Apartments is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                  How satisfied are residents with the neighborhood?
                                                  Willowbrook Apartments is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Willowbrook Apartments?
                                                  Willowbrook Apartments is rated 4.6 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 96.92% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 2 days to their community reviews in the past year.
                                                  Who manages Willowbrook Apartments?
                                                  Berger Communities
                                                  What is the pet policy at Willowbrook Apartments?
                                                  Dogs Allowed
                                                  Restrictions: Pit-Bull, Staffordshire Terrier, American Bulldog, Doberman Pinscher, Rottweiler, Chow, Siberian Huskey, Bull Mastiff, and any breed dog that is mixed with any of the listed breeds.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  $500 Off of Move-In!

                                                  Contact Property

                                                  Willowbrook Apartments

                                                  April 2026

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                                                  Under New Management

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                                                  Willowbrook Apartments is a 650 - 800 sq. ft. apartment in Boothwyn in zip code 19061. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,475 - $1,900. Nearby cities include Upper Chichester, Upland, Aston, Claymont, Chester, Brookhaven, Glen Mills, Eddystone, Woodlyn, Wallingford, Media, Chadds Ford, and Swarthmore.