3.3
Move-In Specials
Up to 8 weeks free! Terms apply. Limited time only!
Reviews
3.3 rating
446 total reviews
(
280 Verified
)
Trending topics in reviews
Summarized by generative AI from text of customer reviews
Sort:
- Newest Activity
- Recently Lived In
- Review Rating
Updated Review
Current Resident 1258046
Verified Resident • 2018 - 2025
2.3
2/2/2025
Zero to minimal response on maintenance issues. I have put mntnc requests on the app. I have put mntnce requests in person in the office. I have mold in my ceiling still not resolved and plumbing problem in the 2nd bathtub still unresolved after 3-4 months. I was without air conditioning for 2.5-3 months.
2/4/2025
Updated Review
Current Resident 1307236
Verified Resident • 2024 - 2025
2.2
1/27/2025
Was not able to see apartment (nor a model of same floorplan) until day of move in. When I arrived on my move in date to pick up my key - they were confused as to who I was and why I was there. Sink & dishwasher took 2 weeks to fix. Heater took over a month to fix. Dishwasher broken again (and has been a month with no response).
1/27/2025
Current Resident 1311997
Verified Resident • 2025
4.7
1/22/2025
It was a pretty seamless process and I received guidance every step of the way. The staff was very attentive and thoughtful. I would recommend the place to friends and family that might be needing a place to rent.
1/22/2025
Prospective Resident 1311873
Verified Prospect • Visited 2025
5.0
1/22/2025
The best I have had looking for an apartment for the last 20 years that I have been in Texas.Thank you so much for meeting you lady.Enjoy your red bull my sister. This lady was nice did her job with professional like an lease agent should do their job and love what they do.Very good with the kids when they come into the office for the popcorn they have for them.
1/22/2025
Current Resident 1307724
Verified Resident • 2024 - 2025
2.2
1/5/2025
It has its pros and cons. Neighbors are not mindful at all. Apartment wasn't ready to move in when they told me I could. Community is trashy and dog park is terrible because of owners not picking up..
1/6/2025
Current Resident 984171
Resident • 2024
2.8
12/17/2024
Do your research when moving in
My experience has been nothing but stressful and frustrating. I moved in when they claim to give you $1000 off rent and I never got it they always told me the next month. Before moving in my day got scheduled 3 times to when the apartment supposed to be ready and it was not ready at all I had to hire a cleaning lady and over spend money to move in including extending my lease on my old place. Now I have a fridge that smells that Ive been complaining since I moved in. Management hides behind the front end people and they just push your concerns to the side or never give you a solution. They have to do better on this and I hope future tenants have a fair stay.
12/17/2024
Current Resident 1280513
Verified Resident • 2023 - 2024
1.7
9/17/2024
These apartments are awful staff from the office to maintenance are all awful apartments have bugs rats and ever Maintenance do not fix anything!! Front office is a joke!!! They do not care about the tenants at all please do not move here
9/19/2024
Updated Review
Current Resident 1206373
Verified Resident • 2022 - 2024
4.2
9/15/2024
I moved in in October of 2022 and was able to find the perfect one-bedroom apartment with a small back yard for my Boxer pup Collin McKinney. It is a community I know many of the residents that live in my end of the complex, the apartment office is responsive to my requests. I will renew for another 13 months on November
9/18/2024
Updated Review
Current Resident 1219261
Verified Resident • 2022 - 2024
2.8
9/6/2024
When I first moved in, it was great. One of my favorite places to live. The office staff changed over the last couple of years and I've had some of the worst experiences in apartment living I've ever had. No one calls me when I leave a message. They don't respond to emails. They close work orders without the work being done. The property is a mess. No one in the office seems to care.
10/29/2024
Current Resident 1272074
Verified Resident • 2024
3.3
8/13/2024
A lot of electrical issues in the unit - air conditioning unit has not been repaired after several attempts so it's been stressful to say the least because we live in Texas & see 100 degree temperatures all summer long
8/15/2024
Current Resident 1271556
Verified Resident • 2023 - 2024
2.0
8/11/2024
Would not recommend. They sold me on an apartment that was different than what I got. They lied about the pool being open. It had been closed for years. It just reopened recently. They take forever to get anything fixed. Good luck getting anything resolved. Even covered parking was destroyed by weather months ago and they haven't fixed it until now. Staff turnover Is ridiculous. Not to mention sooo many unclear multiple charges every month. If you haven't signed a contract, I'd keep looking for different apartments.
8/13/2024
Current Resident 1262217
Verified Resident • 2024
2.8
7/19/2024
My experience has been horrible. Virginia in the leasing office is terrible and doesn't care for any of my concerns. Management and maintenance are the reasons this place has bad reviews. Changes need to be made. The community could be nice but if management doesn't care, the community suffers.
7/22/2024
Prospective Resident 1261356
Verified Prospect • Visited 2024
4.8
7/13/2024
Older complex with beautifully renovated apartments. Tall mature trees and nice landscaping. Some units face golf course. The complex is located on hilly terrain and is very close to freeway without all the traffic noise.
7/14/2024
Current Resident 1261244
Verified Resident • 2024
1.7
7/12/2024
It's awful and I would literally never recommend it. I'm waiting until the end of my lease to put a full review on Google and every other website I can find. Do not move in here. Unless you enjoy being treated like an idiot for bringing up reasonable concerns or having standards above living in a garbage pit.
7/15/2024
Current Resident 209557
Verified Resident • 2024
4.5
7/12/2024
Staff is great but apartment was not ready as promised. To many things was wrong with the apartment unit that should have been completed before move in day. They did not communicate this with me until the last minute after calling several times because no one answers the phones on the property.
7/15/2024
Current Resident 1261145
Verified Resident • 2024
1.8
7/12/2024
This was the worst experience I have had with a apartment community! The day of move in we had to crawl through a window to gain access due to the agent not having keys to the unit on property. The unit was full of trash and had not been cleaned.
7/15/2024
Current Resident 1258805
Verified Resident • 2021 - 2024
4.5
6/28/2024
It's alright. The office and maintenance staff are friendly and respond to your requests in a timely manner. But the walk throughs in the complex buildings are very dirty. Overall I am satisfied and will more than likely renew my lease.
6/29/2024
Current Resident 1258494
Verified Resident • 2023 - 2024
2.2
6/26/2024
Staff and maintenance are not proactive. If you do get ahold of them it's just words and nothing to show for it. The property is nice other than the issues mostly due to my apartment and how it's been handled. It's a decent place. I always try to stay positive and say good things but my issues have been handled so poorly, that it makes it extremely hard to give a decent review.
6/28/2024
Current Resident 1257894
Verified Resident • 2024
2.7
6/21/2024
The office management is very unprofessional and completely disregards the concerns & well-being of tenants. My apartment has been out of air for a week & there's had been very minimal attempt to correct it. Definitely not renewing lease because of lack of management in front office.
6/23/2024
Current Resident 1256870
Verified Resident • 2024
2.5
6/16/2024
Everything up front was not the truth and I moved into my apartment. No air conditioner and refrigerator doesn't work and patio door will not lock. The air conditioner will not go below 75? and no one cares.
6/19/2024
Current Resident 1256708
Verified Resident • 2023 - 2024
1.8
6/14/2024
Needs more maintenance people and more people to answer the phone my apartment flooded 2X and the basement baseboard were ripped off the next day exposing black mold I went to the hospital for 2 weeks
6/18/2024
Current Resident 1253030
Verified Resident • 2024
2.3
5/24/2024
This is the worst apartment complex I've ever lived in. Move in was a disaster, and took many weeks longer than promised. It was a mess. Still is a mess. The air conditioning is and has been broken since the start. If you live here, do yourself and favor and move out and find somewhere better. If you don't live here and are looking, do yourself a favor and look elsewhere. The front office doesn't care about you or your issues. No one here does.
8/26/2024
Current Resident 1249630
Verified Resident • 2022 - 2024
4.2
5/7/2024
Good. Overall. My problem is the bathroom. My visitors complained about water flow from shower is slow and managing hot or cold is difficult. Actually the forceps are old and not functioning properly.
5/9/2024
Updated Review
Current Resident 1050759
Verified Resident • 2021 - 2024
1.7
4/26/2024
I wouldn't recommend Thornbury to anyone. Management staff is unresponsive and some are very rude. Maintenance is slow and it always takes more than one request. Security is nonexistent and the security gates haven't worked since I've been here. My truck has been broken into twice.
8/26/2024
Current Resident 1247098
Verified Resident • 2023 - 2024
1.0
4/26/2024
Awful. This is the worst management and apartment I have ever been in. The apartment wasn't completed and whenever I have a problem you guys are telling we short staffed. I wanted to leave the first week but you guys told that I have to pay a penalty. You guys really need to show respect to your customers.
4/27/2024
Floor Plans & Pricing
1 Bedroom
A1
6 Available Units
1 Bed, 1 Bath | 692 sq. ft.
$1,200 - $1,448
See Floor Plan Details
A2R
3 Available Units
1 Bed, 1 Bath | 761 sq. ft.
$1,500 - $1,673
See Floor Plan Details
A1R-IR
2 Available Units
1 Bed, 1 Bath | 692 sq. ft.
$1,072 - $1,325
See Floor Plan Details
A3-IR
2 Available Units
1 Bed, 1 Bath | 785 sq. ft.
$1,093 - $1,242
See Floor Plan Details
A1R
2 Available Units
1 Bed, 1 Bath | 692 sq. ft.
$1,280 - $1,475
See Floor Plan Details
A2
2 Available Units
1 Bed, 1 Bath | 761 sq. ft.
$1,325 - $1,373
See Floor Plan Details
A3
2 Available Units
1 Bed, 1 Bath | 785 sq. ft.
$1,365 - $1,398
See Floor Plan Details
A2R-IR
1 Available Unit
1 Bed, 1 Bath | 761 sq. ft.
$1,100
See Floor Plan Details
A3R-IR
1 Available Unit
1 Bed, 1 Bath | 785 sq. ft.
$1,140 - $1,296
See Floor Plan Details
A3R
1 Available Unit
1 Bed, 1 Bath | 785 sq. ft.
$1,418 - $1,439
See Floor Plan Details
A1-IR
1 Bed, 1 Bath | 692 sq. ft.
$1,008 - $1,250
See Floor Plan Details
A2-IR
1 Bed, 1 Bath | 761 sq. ft.
$1,092
See Floor Plan Details
2 Bedrooms
B1R
6 Available Units
2 Beds, 2 Baths | 990 sq. ft.
$1,650 - $1,820
See Floor Plan Details
B1
4 Available Units
2 Beds, 2 Baths | 990 sq. ft.
$1,380 - $1,574
See Floor Plan Details
B3-IR
3 Available Units
2 Beds, 2 Baths | 1,183 sq. ft.
$1,469 - $1,669
See Floor Plan Details
A4-IR
2 Available Units
2 Beds, 1 Bath | 874 sq. ft.
$1,122 - $1,275
See Floor Plan Details
A4
2 Available Units
2 Beds, 1 Bath | 874 sq. ft.
$1,350 - $1,438
See Floor Plan Details
B1R-IR
2 Available Units
2 Beds, 2 Baths | 990 sq. ft.
$1,424 - $1,618
See Floor Plan Details
B3R-IR
2 Available Units
2 Beds, 2 Baths | 1,183 sq. ft.
$1,496 - $1,700
See Floor Plan Details
B3R
2 Available Units
2 Beds, 2 Baths | 1,183 sq. ft.
$1,850 - $1,923
See Floor Plan Details
B2-IR
1 Available Unit
2 Beds, 2 Baths | 1,062 sq. ft.
$1,285 - $1,460
See Floor Plan Details
B1-IR
1 Available Unit
2 Beds, 2 Baths | 990 sq. ft.
$1,338 - $1,520
See Floor Plan Details
B2R-IR
1 Available Unit
2 Beds, 2 Baths | 1,062 sq. ft.
$1,452 - $1,650
See Floor Plan Details
B2
1 Available Unit
2 Beds, 2 Baths | 1,062 sq. ft.
$1,550 - $1,573
See Floor Plan Details
B3
1 Available Unit
2 Beds, 2 Baths | 1,183 sq. ft.
$1,650 - $1,673
See Floor Plan Details
B2R
1 Available Unit
2 Beds, 2 Baths | 1,062 sq. ft.
$1,700 - $1,722
See Floor Plan Details
A4R
2 Beds, 1 Bath | 874 sq. ft.
$1,025 - $1,825
See Floor Plan Details
A4R-IR
2 Beds, 1 Bath | 874 sq. ft.
$1,122 - $1,275
See Floor Plan Details
3 Bedrooms
C1R
1 Available Unit
3 Beds, 2 Baths | 1,362 sq. ft.
$2,200 - $2,221
See Floor Plan Details
C1
3 Beds, 2 Baths | 1,362 sq. ft.
$1,600 - $2,171
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
epIQ Ratings
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
epIQ Report Card
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 47 reviews)
Noise
3.6
Grounds
2.8
Safety
2.6
Office Staff
2.7
Maintenance
2.2
Neighborhood
3.9
Survey Scores (from 252 surveys)
Post-Tour Survey
4.5
Move-In Survey
2.9
Maintenance & Support Survey
2.9
Lease Renewal Survey
2.6
Review Count
Number of reviews in the past 365 days
47
Manager’s Review Engagement
Percentage of reviews responded to
97.87%
Manager’s Review Reply Time
Average time to respond to reviews
32.53 days
Features & Amenities
- Full Size Washer and Dryer Sets
- Laundry Facilities
- Other
- Parking
- Dogs AllowedRestrictions: Call for Breed Restrictions. Pet Limit: 2Less InfoMore Info
- Cats AllowedPet Limit: 2Less InfoMore Info
- Air Conditioning
- Cat Friendly
- Community Center
- Dishwasher
- Dog Park
- Fitness Center
- Gated Access
- Hardwood Floors
- High Ceilings
- Large Dog Friendly
- On-site Personnel
- Pet Friendly Community
- Premium Countertops
- Premium Lighting Fixtures
- Private Balcony
- Professional Caf Management
- Resident Perks Program
- Resort Style Swimming Pool
- Stainless Steel Appliances
- Tiled Backsplash in Kitchen
- Valet Trash Service
- Walk In Closets
Leasing
Office Hours
- Sunday: Closed
- Monday - Friday: 09:00 AM - 06:00 PM
- Saturday: 10:00 AM - 05:30 PM
Questions & Answers (1)
Frequently Asked
Contact Property
Under New Management
Claim your community to update listing information, capture leads, and respond to reviews!
Similar Communities
Thornbury At Chase Oaks is a 692 - 1,362 sq. ft. apartment in Plano in zip code 75025. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,008 - $2,221. Nearby cities include Richardson, Allen, The Colony, Frisco, Addison, Fairview, Carrollton, Mckinney, Wylie, Sachse, Farmers Branch, Garland, and Lewisville.