4.1 rating
327 total reviews
(
140 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 503293
Verified Resident • 2017 - 2018
4.0
6/21/2018
The office staff is friendly, and takes care of issues asap. Friendly community, I never have problems with noisy neighbors Decent amenities. Parking is never an issue. Maintenance staff is curtious and efficient.
6/26/2018
Current Resident 988674
Resident • 2017 - 2018
5.0
6/12/2018
Moved in August of 2017 when new management took over and I've loved it since day 1! Office and maintence staff are very kind and courteous. Grounds are beautiful with 2 stocked ponds and lots of bunnies, ducks, geese and all sorts of beautiful animals walking the grounds. 24/7 maintence response for emergencies and 24/7 courtesy officer on complex to deal with pesky residents. Inside apartments are beautiful with all wood floors and stainless steel appliances. Will definitely be re-newing my lease when time comes!
6/13/2018
Current Resident 497674
Verified Resident • 2010 - 2018
4.8
6/8/2018
Awesome community and apartments are nice with wood flooring and updates appliances! Staff is helpful in everything you need. Maintenance is response fast and accomadate your needs in every way! Nice community!
6/12/2018
Current Resident 497015
Verified Resident • 2017 - 2018
2.2
6/6/2018
Tried to sublease, but couldnt. Was told that my wife moving in would be as simple as letting her fill out an application. It wasn't. I was not told about the $500 deposit for her when I already spent $700 on a deposit for myself. Almost came within a day of violating my lease because of that.
6/7/2018
Current Resident 495952
Verified Resident • 2015 - 2018
2.8
6/4/2018
This community could be a pleasant place to live if there were a few changes. (Leasing agents have been awful with me and my child without provocation.) The maintenance crew is very hard working and pleasant. The police are here more often then I would like to see. (They are always doing their jobs!)
6/7/2018
Current Resident 489633
Verified Resident • 2017 - 2018
3.5
5/18/2018
Great place to live clean apartments. Office staff is great. Safe and overall quiet place for families. Things I don't like is dog feces on common areas and visitors parking in non visitor parking spaces.
5/22/2018
Current Resident 489232
Verified Resident • 2018
5.0
5/17/2018
The complex itself is very beautiful and well kept. There's not too much noise. The office staff and the maintenance staff have been very easy going and accommodating to my requests and questions. I enjoy the area very much and I recommend the complex to anyone looking to rent!
5/22/2018
Current Resident 477026
Verified Resident • 2018
4.3
4/16/2018
Everyone has been very friendly from the lady that took my information to my neighbors. I am also impressed by the size of the kitchen and pantry. This is the first time I have lived in an apartment and I have adjusted fast.
5/10/2018
Current Resident 449275
Verified Resident • 2018
5.0
2/5/2018
Leasing here was such an easy experience and Kim was just divine. She was so helpful and responsive and really made me feel welcome right away. This is the best leasing experience, and I highly recommended Orion Prosper.
2/6/2018
Current Resident 448430
Verified Resident • 2017 - 2018
4.8
2/2/2018
I had a great time going through the process with your sales people Kim Tylor and Chris. They are obvious experts at what they do! After changing my mind a few times I got the perfect place! Thanks for working with me!
2/6/2018
Current Resident 445009
Verified Resident • 2017 - 2018
3.8
1/24/2018
Overall move in process was great. Kim in the front office really made everything a breeze. Although the breaker in my bedroom had messed up and cut my electricity in the bedroom off, maintenance came out after business hours and worked until I had power. So overall would definitely recommend this complex to anyone looking for a super nice affordable apartment on this side of town.
1/26/2018
Current Resident 444010
Verified Resident • 2017 - 2018
4.0
1/22/2018
it's great everyone is very nice and you never have to worry about parking the maintenance people are very quick and nice, and the office staff are there whenever you need them. they are always super helpful
1/23/2018
Current Resident 437744
Verified Resident • 2017 - 2018
5.0
1/5/2018
The staff is wonderful and polite, grounds are clean, apartments spacious and nice, location is good, there's a nice walkway and pond, not noisy at all, good distance from most of the activities and shopping in Frisco
1/10/2018
Current Resident 435696
Verified Resident • 2017
4.8
12/29/2017
I first lived here for two years when these were first built and management was a nightmare. I left for several years and now I'm back. New owners and new management has been amazing. Property looks awesome. Rent is higher but that just goes with the cost of living in general.
1/2/2018
Current Resident 433276
Verified Resident • 2017
4.5
12/20/2017
The community was very easy to communicate with and all the information can be done online. When leasing everything was ready the day I moved in and had no trouble. I have a large husky and had a very hard time finding an apartment that would take him. The property is lovely and I enjoy walking my dog around.
12/22/2017
Current Resident 432762
Verified Resident • 2011 - 2017
4.7
12/18/2017
Office staff are friendly and helpful, maintenance is done quickly. Grounds are walked on a daily basis and trash picked up. Parking can sometimes be problematic after 11pm.....apartments seem to be well insulated as electric bills are not bad. Each apartment has room for full size washer and dryer
12/19/2017
Current Resident 429999
Verified Resident • 2017
4.8
12/11/2017
Everything is clean, and kept up with. All the staff was kind and knowledgeable, they made my move in process a breeze! They also accommodated the fact that I had to move in quickly! I would definitely recommend this complex!
12/13/2017
Current Resident 424572
Verified Resident • 2017
3.8
11/27/2017
Everything has been working well so far. We love that the rooms aren't adjacent and are across he unit from each other. The kitchen is great and we like the size and space it provides. Bathrooms are very nice as well and the nicest I can remember seeing in any apartment and nicer than the home I grew up in even. Overall very happy with everything.
11/29/2017
Current Resident 418404
Verified Resident • 2017
5.0
11/13/2017
I have had an extremely pleasant experience so far. My apartment was in great condition upon move-in, the staff has gone above and beyond assisting me with any issues, and the grounds of the apartment complex are beyond beautiful. Overall I have no complaints and am grateful to be living in this wonderful community.
11/16/2017
Current Resident 416952
Verified Resident • 2011 - 2017
3.8
11/8/2017
Originally concerned about the number of times the police were here dealing with a number of issues. Some were as light as couples arguing to as serious as someone being shot and a drug overdose death. With the new management in place, the bad element has been gradually weeded out leaving the residence a far more enjoyable place to live.
11/10/2017
Current Resident 412336
Verified Resident • 2015 - 2017
4.8
10/30/2017
The Orion Prosper apartments are run well by a good team. Tight ship and they try to stay on all things. Overall I am satisfied with staff, maintenance, and with my stay at this property. Thanks all for everything
10/31/2017
Current Resident 411509
Verified Resident • 2017 - 2018
4.7
2/26/2018
The location is excellent. The property grounds are beautiful. Maintenance responds quickly and thoroughly to any maintenance requests. The floor plans are spacious. Stainless steel appliances. Great staff.
10/31/2017
Current Resident 594482
Resident • 2013 - 2017
1.8
9/27/2017
This is a factual review. Today at about 2pm I started hearing a very loud vacuum I thought they were working on the apartment above me. After about an hour I started hearing water running not dripping out of the ceiling. I ran out side bc the apartment it is coming from ---------------------------------------------------- that is often left home alone and I was worried about his safety. I ran into the maintenance man who and I quote stated "he flooded the apartment." He came in and looked at my ceiling and left. Never did anyone from the apartment or the employee who has my number give me a courtesy call or email to inform me of the situation. However when I posted my frustration and disappointment in the lack of professionalism ----- called me to harass me and "check" me on my post. She never once apologized for her lack of response. She let me know that they are busy with other emergencies. Well when water is streaming down the ceiling and you have to call off work "I work from home" it is an emergency. She stated I was in violation of my lease by making a public and truthful statement. This is untrue. I only stated facts. That I have a right to do. I will not be bullied or pushed aside due to anyone's negligence. My expectations are high and when not met I will voice my opinion.' Maintenance here has been impeccable however the office staff especially the manager ----- falls short. When they do they fail to take accountability or apologize. My post on my experience was deleted after the harassing call from ----- in which she didn't apologize but attempted to bully me and make my experience seem insignificant.
9/28/2017
Current Resident 397121
Verified Resident • 2017
4.0
9/18/2017
Although a gated community the gate rarely works on saying that we have felt safe here. The apartments once inside are quiet. Entering and exiting the parking lot can be tedious during school starting and the end of day. There is only one entrance and exit in front of a middle school although the property does have facility for more. The property is child friendly but the office staff not so much. Rent is way high due to no rental competition in the school district. Very pet friendly at a price.
9/20/2017
Current Resident 397120
Verified Resident • 2015 - 2017
2.5
9/18/2017
In the 2 years of living here, quality of living has reduced drastically. Constant turnover of neighbors and increased policy presence. Office staff does little to communicate these incidents. There is usually a stench in the air due to overflowing garbage or pet droppings that were left in the grass near entrances. You have to pay for packages to be delivered at the office, pay for a gate opener, which works 55% of the time and parking stickers or prepare to be towed. Office staff is slow to response and usually with a poor response.
9/19/2017
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Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 24 reviews)
Noise
4.5
Grounds
4.3
Safety
4.0
Office Staff
4.6
Maintenance
4.8
Neighborhood
4.7
Survey Scores N/A
Review Count
Number of reviews in the past 365 days
24
Manager’s Review Engagement
Percentage of reviews responded to
87.50%
Manager’s Review Reply Time
Average time to respond to reviews
18.71 days
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Orion Prosper is a 650 - 1,309 sq. ft. apartment in Prosper in zip code 75078. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,106 - $4,166. Nearby cities include Celina, Aubrey, Frisco, Little Elm, Mckinney, Cross Roads, The Colony, Fairview, Allen, Pilot Point, Plano, Melissa, and Lake Dallas.