MAA Haven at Blanco

deedee081

Resident • 2010 - 2011

Good Place Overall

We have lived here for a year now and we just resigned our lease. We were looking to relocate only because of the fact that the apartment was a bit far from where we worked and the commute was getting to be too much. But everywhere we looked we could not find any place that was as near as nice for the good price. We found these apartments as they had finished building and the price was just ridiculously low. It was due to the fact that they had just finished building and they were trying to fill up the place and other market reasons. Regardless it was a steal. BUT when we moved in we were facing Blanco street and the noise was unbeareable. All night all you could hear were cars passing it was very loud. I called the Manager and asked her to move to a different apartment near the back of the building and they were very helpful. For only $20 bucks more a month we were moved to an apartment near the back. The apartment is nice and quiet now and I was so very grateful for them for helping us out. (Although I must say that the other apartment building was down right un inhabitable and I hope they do or have done something to improve the noise issue on that side because I feel horrible for the people having to live over there). The apartment itself is absolutely gorgeous. Granite countertop kitchens, very spacious, lots of storage/closets. Good sized bedrooms. Very large bathroom (only complaint in the bathroom is I wish the shower was a tad bigger and a better quality - its some sort of plastic material that is very hard to clean!). I have never been so in love with an apartment like this one. And I could not find anything near as nice anywhere in SA for even CLOSE to the same price. Oh and did I mention they have valet Trash... freaking awesome not to have to haul smelly garbage any farther than my front door. In terms of the amenities, they are ok. The gym is small especially for the size of the complex but it is clean for the most part. They have gotten better about putting in sanitation spray. And they have started fixing the machines that were broken. I really wish they would do something about those children that get in there and break those machines and use the gym as their personal playground but there is not much that management can do about bad parenting. And yes like other comments on here there is a dog poop situation - again management can't really do much about bad dog owners, I just stear clear of the grassy areas! The pool and outdoor kitchen areas are nice but they are ALWAYS packed with TONS of people. I think that with the size of the complex they could stand to put in a second pool but its not a bad set up. Also love the ability to do maintenance requests and pay the rent over the internet. It makes things so much easier just to log on and pay or log on and request for them to come fix something (which by the way maintanence is pretty good I'd say never had to wait more than 24 for something needing to be fixed - but I have only had to use them for random things like fixing a light or the blinds nothing major has gone down). Overall - We have really enjoyed our experience here. I am always weary of apartment complexes and their sneaky ways (especially since I am an attorney I am always going back to the things that were on the lease or anything that I signed in regards to fees). But they have been upfront about their costs and about their fines and all in all they are a good place to live (just stay away from the Blanco side of the complex!!!)

luhig

Resident • 2010

"Winter Texans" appreciate Haven

Because we live in Texas only in the winter, we have resided in 5 different complexes in 7 years. The only one I would recommend wholeheartedly is The Haven at Blanco. The staff and management made us feel like family when my husband was diagnosed with health problems during our stay there. Special kudos to Manager Sarah and rental specialist Elizabeth for the best customer service we have experienced in Texas rentals. Very family friendly, with planned activities for children and parents, ie. movies after school with refreshments and staff supervision, Easter Egg Hunts, "date night" offering staff supervision while parents take a night out. Creative management! Resort quality pool, hot tub, tanning salon and beautiful clubhouse were steps from our poolside unit.

Current Resident 486673

Resident • 2011

Great place to live!

I've lived in apartment complexes all over the country, and I loved living at the Haven at Blanco. I recently had to relocate because of my job, and I hated to leave! I note some of the negative reviews on this website, and that was not my experience at all. The apartments were beautiful and reasonably priced for the amenities offered. (I priced all of the "luxury" apartments in San Antonio.) I felt safe there (not a given in San Antonio) and appreciated that the gates were promptly repaired whenever there was a problem. I didn't have many maintenance issues because the apartments where new when I lived there, but those that I did file were handled within one to two days. The common grounds were kept clean, and the pool was well-maintained, as was the fitness facility. The front office staff were the best I've worked with over the past decade of moving -- courteous, professional and prompt. I thought noise issues were minimal. I occasionally heard my neighbors, but overall the apartments were much quieter than those I've lived in in the past (and I lived in a unit with hardwood laminate). I definitely never had a sleepless night because of noise! Were I to relocate to San Antonio in the future, I would be happy to rent at The Haven at Blanco again.

Current Resident 911034

Resident • 2009 - 2011

Let's get it straight....

After reading some of these comments, I am flabergasted! I was the first one to move into my building when the Haven opened almost 2 years ago. I recently had a major issue... but when I actually spent some time in the office (not calling, but actually taking the time to walk over and talk to the office staff) the problem was taken care of. And, it was not one-sided.... Sarah and Trisha were excellent in listening, understanding what was going on, and taking care of it. (It involved another resident... and they weren't just going to listen to me, they came over and realized that the problem wasn't something I was making up.) Things can not be taken care of with just the snap of your fingers. And, if you don't get an answer when you call, you must never go into the office. It is pretty much packed with tenants or prospects on a daily basis. I have lived in apartments for more than 10 years now, and this is the best place I've ever been. If maintenance needs to take care of something, you get a notice on your door. If there is an emergency and you call the after hours number, you ALWAYS get a return call. And, if they don't know what to do/how to fix something, they go the extra mile and call in a vendor. As for the office staff.... everyone is so great! I am really happy that Sarah came back. Trisha is awesome. And, Elizabeth is always so happy! If you have an issue with any of them... you must not be taking the time to get to know them. And yes, Anthony is missed! As for some of the comments on here: yes, there is dog poo all over the place. But that is not the job of the maintenance team to pick up. There is a dumpster and plenty of doogie stations that even provide bags. If you're a dog owner then you are responsible for your pet and what they do. PICK IT UP! As for the noise... if you aren't used to hearing the people above you (normal walking) or the kids playing... then I'm not sure you'd be happy anywhere. There aren't many complexes that have valet trash service, a gym, tanning bed, free coffee, etc. And... don't gripe about the valet service... atleast you're not having to walk to the dumpster. There have only been about 2 times where they didn't come... and it was because of bad weather. I just think that if you live in apartment community like the HAVEN and aren't happy, you must not be happy doing much else. It is a great place to call home... and I hope to stay here for another few years!

Current Resident 341874

Resident • 2010

Awesome amenities!

As a single person between home buying, security and convenience are top priority. I feel very safe walking around the grounds in the evening. I found the staff so accommodating to my short term needs. The grounds are groomed every week, even turning the flowerbeds. The pool is always sparkling. They are dog friendly and most everyone is very good at bagging the doggie poop with the poop stations and bags provided. Maintenance is proactive and we are given sufficient notice when it will be performed. If I needed a long term place to live, this community would definitely be my home. My thanks to Sarah and the awesome staff for making my stay so nice. I would definitely give The Haven at Blanco 5 stars!!

Current Resident 170041

Resident • 2009 - 2010

This used to be a great place to live

When I moved in 18 months ago, this was a GREAT place to live. Staff was AWESOME. (Some of them still are.) I have never had a problem with maintenance or bugs or the valet trash or anything else I have read. The problem is the people they are allowing to live here. I think it is wrong to let 3 and 4 people qualify for an apartment. The noise level is VERY high. Every weekend I am woken up by a barking dog or VERY loud college students friends and boyfriends every weekend at 3 and 4 in the morning. I have called several times and the problem persists and no one has bothered to call me back. The latest ROTTEN thing to happen to me was last night when someone STOLE my Christmas decoration off my front door! For a "LUXURY" apartment complex, I find that disgusting. It is certainly not about the cost of a simple Christmas decoration, rather more on the quality of people they allow to live here that would steal a Christmas decoration! I love my apartment, but it sure does make you think twice about renewing your lease.

Current Resident 158044

Resident • 2010

Would be really nice, if not for the noise

There is absolutely NO insulation to prevent noise in these buildings. The walls are paper thin, but the ceiling/floor barrier is just as bad. I have no idea what our upstairs neighbors are doing, but at times it sounds like hippos tap dancing while dribbling bowling balls. Quite often this happens in the middle of the night and I have been forced to go without sleep on more than one occasion. Unfortunately this noise starts and stops at random intervals, so I can't keep calling the night attendant to come out and risk having no way to prove it. So I'm afraid we will just have to put up with it until our lease is up. Otherwise, it is a lovely place. The grounds are well-kept, and I always feel quite safe. The staff is always pleasant and friendly. So as long you don't mind neighbor noise, this is a really nice place to live. Just make sure you get a third-floor apartment.

sbrik

Resident • 2009 - 2010

After writing a lengthy, detailed review I deleted it. There are enough comments by others and you just need to check it out and do what's best for you. Just make sure you get everything IN WRITING so you're not surprised by the outcome My response to MANAGER COMMENT ... Now that you bring it up it is correct that residents are bound by lease terms. In this case, however, on the day I moved out it was my understanding that the resident moving into my unit was moving in on the 1st of the next month and I'd paid up until that date. It was not until I asked about the deposit THAT HAD BEEN PRONISED TO ME, that I found out (1) you FAILED to get a signed contract and (2) the resident changed the move in date by at least TWO WEEKS and you FAILED to tell me this. Had I known the resident was not moving in on the 1st as I knew, I would have GLADLY stayed two more weeks and not incurred unnecessary storage fees. Yes, get EVERYTHING IN WRITING. So you reduced the overall amount owed so that I not only lost my deposit but also had the pleasure of paying another $53.34. THANKS.

Current Resident 781890

Resident • 2009 - 2010

I recommend

I lived at the Haven for a year before I moved into a house. They are brand new apartments so there is nothing really to complain about. The location is great with easy access to 281 and 1604. The maintenance is quick, problems fixed the next day. The insulation is amazing, my electric bill generally never went too far over $40/month. Also, it's nice to have your own washer and dryer in the apt. One problem I did have toward the end of my lease was parking. As more and more residents started to sign up, I would have to park further and further away from my apt :(.

texmex0295

Resident • 2010

Not worth its price.

I made the mistake of not doing my research and chose this apt complex too quickly and paid the price. As so many have stated on these reviews, the front desk is really lacking in any real customer service ability. To many times the people in the front office are walking around it and not working with the people waiting to be serviced. In one instance I walked into the front office, was told by one of their staffers she would be with me, and then she left for the day! I was literally sitting there 15 minutes before I realized this. The one young man they do have in the front office is great, when I could get him to assist me, but he was too busy doing the other front office peoples work. Parking space is horrible, this complex was not configured with the tenant in mind but the complex and its apparent in that there are more spaces "to buy" than to park. If you re a parent with a college student, I'd be concerned about their safety as there are always people coming and going in this complex even though they have these big gates up front. Also what really stunk was you HAD to subscribe to this valet trash service that was never on time and used the onsite trash service you already paid for. So basically you were funding some ones business. It was the worst service ever, most of the time I just walked over to the dumpster myself and dumped my trash. The management company really needs to listen up though about the lack of any really customer service from front desk people.

giggles32

Resident • 2009 - 2010

VERY DISAPPOINTING!

Beautiful on the outside but once inside the often broken gates, beware! Cigarette butts and dog poo on the grouds. Parking is a total nighmare unless you're stupid enough to pay $100 more dollars for a detached garage. Phones in the office are never answered so walk or drive over there because the staff will not pick up the phone even though they're sitting at the desk listening to the phone ring. For the outrageous price find somewhere else to hang your hat. If you're one of the staff's favorites you get what you ask for, otherwise forget it! Get on the staff's good side so you can break all the rules and nobody says a word. I was so glad my lease term ended so I could find another place not too far away that's such a cost savings with fewer headaches. San Antonio has so many nice places so check them all out before you end up miserable!

happyrenter18206

Resident • 2009 - 2010

Love the people here!! My apartment is beautiful, the management staff is very helpful, and the grounds are gorgeous!!!

glen_tx04

Resident • 2010

Do Not Move Here!

I have been a tenant at the Haven at Blanco for six months and cannot wait until my lease is up! This place is way overpriced for the kind of treatment that you get. It is not worth the money. We are continuously harassed by the Asst Mgr at the complex, who is EXTREMELY rude and unprofessional. She seems to have nothing useful to do with her spare time and is constantly trying to find dumb*** things to write violations for. She actually sent a police officer to my door at 11:00pm for too much noise/bass...I wasn't even home at the time, go figure!!! We have made complaints about her and nothing has been done as of yet. The reviews about the phone never being answered are true as well. It would be nice if they concentrated their efforts on all of the cars that are waiting in line to cut you off, in order to enter the gate all day/night. This is apparent by the barrier stick, which is broken 90% of the time. There is absolutely no parking because of this problem. There are sooo many vehicles speeding through the parking lot at all hours of the night, so you have to be careful when walking from your car. Also, the wood floors are nice, but beware because you might get complaints from the neighbor below (like we did) simply from walking around. Don't listen to their lies. But, if you move here, beware of living anywhere near the witch!!!

Current Resident 314939

Resident • 2009 - 2010

To whom this may concern

I have been living here since they opened and this apartment has proved that they are not what they say they are.You call frequently to the office no one ever answers the phone. The leasing agents walk around and it's obvious that they have time enough to answer the phone. The head maintence named ---- is very rude and it feels like anytime that you need help with fixing a problem he does not know what to do and swears that the problem is not what we say it is. People walk around with dogs and don't pick up their dogs poop, it feels like your in some trashy apartments for what your paying. They're a bunch of kids screaming and yelling and it feels like they have no home training at all. I am tired of peoples voices late at night because the walls in this apartments are very thin. Also there are no parking spots unless you want to pay 100 dollars for an attached garage on top of the expensive rent that you already pay. You'll be surprised that I pay twice as much rent as some of my neighbors because they change the rent weekly.I will NOT sign another year lease because it's obvious that they're not worth what were paying for. If you have the time to look around for another apartment do that. DON"T COME TO LIVE HERE, DO YOURSELF A FAVOR.

Niccodemure

Resident • 2009 - 2010

Current Resident.

Apartments are nice and modern,the staff is friendly and seem to have improved a bit on the comminication issues. Only issue I have had is ongoing cooling problems. Half the unit will be in the lower 70's while the other rests in the 80's. I should not have to choose between freezing out our son or sweating out ourselves. I have tried to talk with the head of Maintanace but he is fairly high on the arogance level, and a few of his suggestions go against industry standard knowlege. I actually doubt he is HVAC certified. I am a fraid we will ne be able to stay another year if they can not fix this issue. And will have to give the property a bad grade until it is. One shoudl expect a cool apartment in South Texas.

jz_sandoval

Resident • 2010 - 2011

Truly Sad writing this review

I wrote a review earlier on stating how much I loved it here. The property was 6-7 months new I think. It really was perfect when we first moved in. We lived in a 2 bedroom in the front of the property right next to the office. We moved into a 3 bedroom, by the back gate, over the summer and everything has gone down hill on this beautiful property. 1. When renewing our lease the renewal fee/up charge was absolutely ridiculous! It was over $100. I read that the office will take care of you but really what can they do??? We moved into a 3 bedroom because we had a family member move in to share rent and keep our rent reasonable. For the amount you eventually pay in rent you might as well rent a house. The only extra feature you get in this community that is nice is the trash pick up or the tanning bed if you tan... I don't. 2. PARKING!!! In our first apartment parking wasn't an issue and when I read these reviews I was baffled at what they were talking about but now in our 3 bedroom PARKING IS RIDICULOUS!!!! People are forced to park in spaces that aren't parking spaces or are forced to park in handicap spaces. If you don't find a parking spot before 8pm GOOD LUCK PARKING YOUR CAR. You will have to park pretty far from your apartment and for single ladies I bet that could be somewhat scary. 3. INCONSIDERATE DOG OWNERS! I have personally walked down to the office to talk to them about this specific tenant that doesn't have her black and white shitzu on a leash. She is on the first floor and lets her sweet dog run all over, doesn't pick up the poop, and keeps it out all night and day and it BARKS THE WHOLE TIME IT IS OUTSIDE. This specific tenant is the reason I am writing this review write now because I asked the office to talk to her and apparently if they did, this lady didn't get the message. She has carpets I think they are for the dog.. She lays her laundry out on the bushes and trees and I am sorry to sound snobby but we pay of 1400 in rent and I feel like I live in a trailer park. But she isn't the only tenant that does this with their dog. There is another one that I have watched him take his dog to the poop areas... the dog poops and he doesn't pick it up even when their is a bag station RIGHT NEXT TO HIM. I understand the office can't do much about the poop but this dog that is outside barking because he is left outside during the day is a nuisance to me because it makes my dog bark and my babies are waking up from all the barking. 3. KIDS Running around. I have 2 and I have another little one her during the day. I keep them UNDER CONTROL. I don't mind the noise they make outside of the buildings but they are running up and down the aisles of the apartment building screaming! 4.The office staff has gone through some ups and downs. Right now I think its on the up till their staff changes. It does change a lot. Most of the time I go down there they are nice and friendly but the one time I asked them to talk to this tenant about the dog... I am not sure if they actually did just because nothing has changed with the tenant. 5. Maintenance is great. When we moved into my 3 bedroom our stove wasn't working it took a few days but we were able to get a new stove. The Maintenance has always been reliable. 6. The business center. Some of the residents that use the business center are very inconsiderate. I use the business center for the printer. BUT every time I go there are always the same people hogging the computer. They used to have 2 but now there is only one. The only good thing is the office staff will print what I need. But sometimes the process of emailing it to them is annoying. I am just sad altogether because I really liked our apartment and the complex. But after this lease I am pretty sure we can find a house to rent and have more space and not have the smell of dog poop every time we walk outside or feel like I live in a trailer park.

Prospective Resident 411481

Prospect • Visited 2010

Expensive and poor communication

The apartments are absolutely beautiful on the inside but I had to cancel the lease before moving in due to poor communication. For a 3 bedroom, the price is $1100. They were going to overcharge us for a prorate of $500. Between all of us we made 6 times the rent but we still got conditionally approved. They wanted us to find a cosigner that makes 6 times the rent which is impossible and ridiculous. So since none of us know anyone who makes that much we would have had to pay $500 for a deposit plus the 500 for the for the prorate. That's $1000 to move in plus we had already paid $450 to lease. So that's $1450 to move in for just a few days! The worst part is that I could not get a hold of the person who helped us look and lease. I called several times and left messages with my name and number for her to call me back to tell us if we needed a cosigner after all. I didn't find out about the cosigner and $500 until the week before the move in date which tells me nobody was going to tell us anything until we showed up on the move in date. Then the lady claimed she had already spoken to me about it. It's a shame because the apartment is beautiful but they lost my trust and interest.

jenniaf5104

Resident • 2009 - 2010

Sad to leave this AWESOME place!!!

I moved here almost a year ago and have lived many different places. This apartment complex and staff top them all!! They are the most passionate about their jobs and have NEVER faltered on anything asked of them. They have always been there to help me and are genuinely nice people. I will be sad to see them go ;( The complex is always appealing to the eye making it nice to come home to everyday. I have never had problems with neighbors or crime whatsoever. The maintenance guy and even the valet couple are super NICE!! How can you beat that? I would definitely recommend this place to everyone ;)

Current Resident 704528

Resident • 2010

LOVE it here!

I just moved here, and my decision to do so was largely based on the great service and friendly staff. Everyone was extremely helpful in answering my questions and made me feel very welcome. Since moving in everything has gone very well, including having my furniture delivered, and the empty boxes removed. The garbage valet service is so nice! Every time I come home, I feel like I'm on vacation with lots of amenities :-).

Current Resident 455970

Resident • 2010

HARDLY A HAVEN

Place LOOKS great because its new but that's about it. super SMALL floorplans! WORST PART IS NO ONE DOES ANYTHING ABOUT THESE NOISY UNDERAGED KIDS PLAYING IN THE STREETS ALL DAY/ALL NIGHT W/OUT ADULT SUPERVISION! Not only have we complained about these 2 particular families but so has several of our neighbors in my building BECAUSE WE HEAR IT ALL, and NOTHING has been done and it's been 14 months! I've talked to the management and several leasing agents and they can't seem to control these kids or their parents. We were told by one of the agents that "everytime they'd see them playing unsupervised, the kids would run off before they could catch them" i'm sorry but that is NOT an excuse. then The previous manager when told about this told us that "WE need to say something to the kids to be quiet" really??? your not going to do anything about this???? SO PLEASE DONT MOVE HERE IF YOU PREFER GOOD CUSTOMER SERVICE. the ONLY thing i'd say is good is the maintenance team. They are always on top of things w/ our apartment but THAT'S NOT WORTH IT WHEN YOU DONT EVEN WANT TO BE HOME BECAUSE YOU WILL HAVE NO PEACE AND QUIET TO ENJOY IT!!!

nenabenavi06

Prospect • Visited 2010

the best customer service ever!

Anthony Paganucci was so nice to me he gave the best service he explain everything really good ! and he was just trying to find what was best for me ! and like his customer service thanks!

Current Resident 160974

Resident • 2010

review

great place to live, good staff, things get done, only bad thing is that there aren't too many hot girls at the complex, I guess because it cost more but Julissa from the office is super cute

Current Resident 155084

Resident • 2009 - 2010

The best place to live in SA

I moved here from a larger city where luxury apartments are easy to find, but here in SA, theres not many quality places to rent. I have looked everywhere, seen everything, and this place is by FAR the nicest, highest quality, most comfortable and accomodating apartment complex in SA. This place has everything you could think of to make it a perfect place to live. It has nice features like granite countertops, wood blinds, jetted bath tub, ample closet/storage space, to the little upgrades that make it that much nicer. Like the other reviews, I agree that both Anthony and Elizabeth are awesome.

ldbug

Prospect • Visited 2009

Time to Spare

I know that it was about closing time when I stepped in to the leasing office, but both Anthony and Elizabeth took the time to help me out with my questions about this apartment complex. Anthony was helping a couple that was in here when I walked in And not long after Elizabeth sat down with me to show me the apartment lay out that I was looking for, and she even took the time to show me what the apartment looked like. If this is the kind of help I am getting before I move in, I can just imagine how great it will be to live here. Thank you so much for your all of your help.

Current Resident 149165

Resident • 2008 - 2009

This is the best area to live,the team here knows how to make you feel at home.Elizabeth and anthony are the best.