Adagio Apartments

Current Resident 979364

Resident • 2006 - 2007

Find someplace else

I do not recommend this apartment because the ladies in the office are idiots and do not know what they are doing and who they are dealing with from person to person. They are forgetful and each one has a different story when we first trying to get an apartment there-poor communication. The workout facility is nice, but they do not keep the sanitation wipes in there regularly. They do not hesitate to tow your car if accidentally parked in wrong area. That is fine, but the tow company they go through monitors the lot nonstop and waits to get a hold of the vehicle owner for a while before notifying them. Walls are thin and you can hear everything. Windows and carpets are worn, but they do not replace them. Appliances are very old and impracticle. The w/d unit only lets you dry things 20 minutes (with 10 min cool down) at a time, so you are constantly having to check on your clothes before they are done. The office and gym are kept up and looks nice, but the apartments are old and outdated (except for their DEMO apartment).<br>

Current Resident 252149

Resident • 2006

Many problems when moving in. Several repairs needed to get the apartment into shape. Office only open during business hours when both my wife and I cannot access them. New carpet was nice.

Current Resident 938431

Resident • 2006

Great apartments

I love my apartment. I've never had any problems with anyone in the office or from maintenance. They are all really helpful and have been great to deal with. I understand that I am living in an apartment and that there will be some noise from the people above me but it's tolerable. My neighbors are nice. There some parking issues but some people are just inconsiderate. I don't think that has anything to do with the management. I would HIGHLY recommend Pinnacle Reserve to anyone!!!

MFer2

Resident • 2006

Do not live here

We had issues with this complex the entire time we lived there. Our alarm went off one night without any reason at 11pm and when we called the office to find out how to turn it off they told us to wait until the front office opens the following morning. It took calling them back 4 times before they would finally tell us how to turn it off since it was going off every 15 seconds with a loud beeping. This office doesn't seem to recognize an emergency unless it is a problem for them. Beware of this complex it may look nice but the managment company doesn't care about their tenants. Read the fine print on the lease and do not even think about breaking you lease they will make it hell with extra walk throughs and they will enter your property without your permission when you are not there. They claim they are allowed to do this by leaving you a notice at their close time so you cannot call and re-schedule.

Current Resident 412733

Resident • 2006

Maintanence and Management is bad

Maintanence and Management is bad

Current Resident 142878

Resident • 2005 - 2006

I hated every minute of our lease!

The walls are paper thin, you can here everything that happens in the apartment next to you. Don't get a pond view thats another 25-50 bucks per month to look at a pile of dirt that the stacked in your window two months after you move in. Parking totally sucks, atleast i got my daily excersise. If paying a ton of money for the quality you could get out of a cheep casrd board box for free makes you happy than pinnacle is GREAT!

Current Resident 842273

Resident • 2005 - 2006

I can top ALL of these bad experiances, these apartments are HORRIBLE!!!!!

I actually lived in these apartments for two years. My husband and I decided that when we moved here we wouldn't move out until we bought a home (which has now happened) When we moved in we had neighbors upstairs that where horrific!! They used their upstairs balcony as a place for their 3 dogs to use the bathroom. The feces and urine would fall right through the wood slats and land on our patio, walls, and windows. The smell was nauseating and we called and complained probably 15 times over a 4 month period. NOTHING WAS EVER DONE!!!!!!!!!!!!! We would receive notices on OUR door almost weekly that WE were out of compliance, and that WE needed to clean up our balcony. The neighbors upstairs where never told to clean up the mess and when my husband ( who is a police officer)finally talked to the neighbors, they brought down a couple of buckets and dropped them on the cement. When it was time for these neighbors to move, NOTHING was done. I had to call upper managment(whom, by the way, the office staff WILL NOT give you a number for....conveniently) and then they sent a matinence worker to power spray (but never chemically clean) our patio. This was 6 months ago, and there are still urine stains on my patio and walls.<br>THis is just the most upsetting of MANY bad experiances I have had while living here. If you still feel that moving here is a good idea, just plan on NO help or kindness (other than the plate of cookies by their office door) from the office staff here.<br><br>Cars are contantly being broken into, parking is a HUGE problem!!<br><br>We also had a broken toilet and it took 5 trips from maitneence before it was fixed. We have a water heater that leaks and have them TRY to fix ti 4 times. Don;t plan on satisfaction.

Current Resident 975575

Resident • 2005 - 2006

Not helpful

The staff is kind and chirp, but useless. The real problems like parking, bad policies, etc. go unresolved. If there is a serious issue, don't expect anything! The parking has few open spaces, and people like to park in your paid for spot. When that happens, the towing company, Heritage Towing, which sucks, never comes. I've called 8-9 times, and they've only come once after a huge amount of haggling, but the driver left by the time they arrived. Residents are so tired of no towing that some will park behind the vehicle so they cannot leave to wait for the notoriously slow, if ever there, towing company. I've talked to Pinnacle Reserve about it several times, but they say they're under contract and that's the only thing. <br><br>We're moving out to buy a house and they charge the cancellation fee of $800 plus the rent for 60 days written notice. WARNING: GIVE 60 DAYS WRITTEN NOTICE!!! They will charge you for it either way. We are buying a house this week, but since we were planning to close later, we have to pay for a month we won't be living in Pinnacle Reserve ($791) plus $800 for early termination. FYI You don't get your deposit back.<br><br>To be nice, they have a nice apartment and they fix things quickly. It's bigger than most newer apartments.

Current Resident 461936

Resident • 2006

Don't Rent Here!!!

Office workers will lie to you inorder for you to rent here.

Current Resident 742519

Resident • 2004 - 2005

Not the best my any means.

The apartments were noisy! We were on the ground level and could hear the tenants above sneezing and using the bathroom. They did send someone to fix problems quickly which was nice but upon leaving the place there was no communication back to me about what was expected. I called several times to ask what I needed to do to get my deposit back and the employee told me just to clean it and not to worry about filling up the nail holes they'd do that. I spent 3 hours cleaning with two other people and we decided to fill the nail holes anyway. When I got back a whopping 9.00 check I called and found out there is a whole detailed checklist that they need completed or I wouldn't get my deposit and they felt I didn't complete it to their total satisfaction. I called a few more times to protest and the manager was not available but would call me back. Still waiting to hear from her a year later.

Current Resident 732754

Resident • 2006

better soundproofing would help

I heard way to much stuff...it made me tiptoe around my place for fear of disturbing anyone else...a radio was left on in another apartment for days, I could distinctly here the words to the songs all night...that drove me nuts.<br><br>Several cars have been parked in my assigned stall, forcing a long, dark icy walk back to my apartment from the "guest section".<br>

Current Resident 300217

Resident • 2003 - 2004

NEVER rent here!!!

We were so disappointed with Pinnacle Reserve. For the money, there are much better choices in Salt Lake. Crime is a huge problem; there were 10 garages broken into while we lived there (as seen on Fox 13 news in May, 2004). Management was rude and never made an effort to make our experience better. We saw Salt Lake police there on a weekly basis, often with guns drawn. People played BOOMING music in the parking lot almost every day; forget living here if you have babies or kids that nap in the afternoons. The grounds were kept well, but the interiors were horrible; broken blinds, particle board on the insides of shelves, and damaged countertops. The model apartment doesn't come CLOSE to what real apartments are like in the complex; carpet is worse and the fixtures don't even match. Safety is a huge issue; the rape of a child occurred in an apartment on Cache Point Lane 2 years ago, and there are really questionable people living there. I wouldn't rent at Pinnacle again and steer single women and those with young children away from the property.

Current Resident 88053

Resident • 2005

Former Employee

I used to work for this property and would like to tell you some things before you ever try to apply here. I only hope that this reaches people before they make the mistake of moving in.<br>You will not get your deposit back. When we did walk throughs for the apts. we pulled the stove back and made sure that you cleaned under it, we made sure that you cleaned out your washer and dryer, and wash your walls.<br><br>Management is a joke! I will NEVER rent from a BRE property just from my experience of working there. They will not take care of things quickly and they will try to trap you into anything that they can. You turn in the wrong amount for you water which was always confusing because of the fact that they never new the actual amount and you get a late fee. I dont think that is fair.<br><br>There is no lighting anywhere, atleast when i worked there that was always an issue. People would come in becuase their cars would get broken into and their mailbox would get broken into as well. <br><br>The maintence is great.. if they would give them the budget to fix things. But I remember when people would come in with something that had broke and the leasing manager would not let them fix it becuase she was trying to save money! I dont know how she won so many awards for working in this business. <br><br>If you are looking for a nice 4-5 star community I would highly recommend Alpine Meadows. I lived there and I thought things were great, and coming from the business its hard to find a place that meets your standards.<br><br>Good luck!<br><br><br><br>

shallomar

Resident • 2004

This apartment was not a very good experience for us.

I forwarded this link to the apartment managers so I assume its only a matter of time before they get on here and write some great reviews for themselves, but i dont really care, Ill never live in an apartment again.<br><br>The Pinnacle Reserve was in a nice part of town in Draper, the local schools were good and the shopping was good and the overall atmosphere of the area was great, however when it came to the apartment it was less than good.<br> The parking is completely inadequate, the exterior lighting is dim and dull or in the case of the far reaches of the parking lot it was almost non existent. We felt very unsafe at night walking the distance from the only available parking. Garages are available as single car garages but they are awkward to pull a larger sized vehicle into. The maintenace crew seemd a little half witted at best, but they at least would respond to your online maintenace requests, even if it was to tell you they couldnt do anything about it. The lawns are ALWAYS swampy and smelly due to the SERIOUS over watering EVERY SINGLE NIGHT, so if your wanting to walk on the grass or have your kids play on the grass, FORGET ABOUT IT! The sprinklers would soak some part of you when walking to your apartment after a long hard day at work no matter if it was extremely cold out or not, They cant get the aiming of them correct, so you either have to dash through them or sink in mud trying to go around them. the overall interior of the apartment was okay however some areas were shabby, like the water logged cabinet doors they wouldnt do anything about or the interior blinds on the patio door that had nothing to hold them in place at the bottom so every time you shut or open the door they slam around, ruining them (which your still held accountable for). The apartments allow for dogs of ANY size however it doesnt enforce the owners of the dogs to pick up the tons of dog bombs left all over the place.The deposit is probably similar in all apartments, I dont know but forget about getting any of it back.

Current Resident 682730

Resident • 2003 - 2004

these apartments are sub par

these apartments are not a very good place to live, i feel very insecure at night due to the poor lighting and the very poor parking, most times at night i have to park by the "pond" and it is very poorly lit and a very far walk from my apartment, there is alot of theft and burglaries here as well. the garage is only to be used as a garage, not a storage, yet when i asked about leasing a storage they said they are exactly the same as garages so can you store in your garage? or can you park a car in your storage? its theSAME THING!!<br>management will not discuss the safety issues and are very evasive. they are painting the apartments now but when something major comes up they say they cant afford to fix... they are supposed to be changing the ac filters yet they havent and i was without a/c for 2 days. the parking and safety issues here are well worth NOT CONSIDERING living here!!!!

Current Resident 209670

Resident • 2004

my vehicle has been severly damaged here

My new vehicle gets alot of dings in the parking lot, not just chips but dents and chips, I have lived here about 5 months and my new vehicle has 5 door dings. The parking is very inadequate, and tight...

Current Resident 864082

Resident • 2004

Good apartment buildings, poor management, poor parking

I have almost enjoyed living in my apartment here, except the fact that theres no parking and less security, some people arent using their garages for their cars, but some peoples cars dont FIT in their garages, like mine. I dont have a choice as to what type of parking was assigned to my apartment, I ASKED! For those of us that have to park a few builinds over and sometimes by the pond, theres absolutely no parking lot lights or any security. I dont hear normal conversation from connecting apartments, but I DO hear ALOT of stomping around from the above apartment. The floor plan is nice if you dont have kids, but the cabinets are shoddy and the washer and dryer suck, well the washer is alright but the dryer SUCKS! This is in a nice area and there arent any junked cars that ive noticed and the surrounding community is nice.

Current Resident 862160

Resident • 2003 - 2004

Planning to renew my lease next month...

A great place to live... The apartments are quite nice with great floor plans. The maintenance is competent and responsive, usually same day service when using the convenient online reporting system. The office staff is friendly and helpful, although I will admit that I have never had any serious or difficult issues to be resolved. Management does appear to try to deal with issues that I have noticed, for example, the lawn sprinkler system has been rebalanced and seems to be working better with less puddles. The poor lighting in the carport areas has been fixed, with all new lighting installed. Speed bumps were installed in some areas to help reduce dangerous speeding, though many more are needed as I still feel at risk of being hit crossing from my garage to my apartment. The rotted wood exterior trim has been replaced in preparation for repainting. There seems to be more people cleaning up after their dogs, though this is still a problem. <br> <br>On the negative side... the water bill is now handled by a new company, and my water bill has increased to 250% of what it used to be, and extreme water conservation on my part has had no effect on my bill, it is always the same high amount. Also the water billing company doubled the late fee, are quick to charge this fee, and constantly change the due date, so it is easy to get caught in this trap! Parking for guests and second cars is definitely a problem, there is not enough unassigned parking. The parking problem is exacerbated by the large number of tenants violating their lease agreements and using their assigned garages only for storage, instead of parking their car in it as required. Subwoofers on stereos should be disallowed, they simply have no place in an apartment. This is true of Pianos and other musical instruments too, which easily and loudly penetrate the walls and floors. Normal conversation, normal TV and radio listening are not a problem and can not be heard in adjacent apartments. All-in-all, I have very much enjoyed living here.

Current Resident 721048

Resident • 2004

BAD BAD BAD

This place has the potential but unfortunately its pretty bad, the apartment managers are rude and arent taking care of a problem we had with a break-in to our garage, its been 20 days and not a word from them, we called and they said they didnt know anything about it! EVERY time we have made service requests it has been one excuse after another why they couldnt fix the problems, Id like to know, What can they fix? Very poor lighting outside, and definately NO PARKING! I dont believe they have any security either.

Current Resident 649283

Resident • 2003 - 2004

these apartments suck pretty bad

we were part of a big string of robberies that was even on the news and it has been 11 days and the apartments have yet to even attempt to fix the giant gaping holes the burglers made to attain access to our belongings, i called the office yesterday and the girl said she "didnt know anything about it". it seems that in 11 days they would have at least tried to contact us and let us know what was going on, instead of pretending nothings wrong. I asked them if there was any chance they would get a security company to monitor the premises and they said if we wanted any kind of security we would have to pay to provide it ourselves and it says right in the lease there is no security... but the lease doesnt say that there would be completely inadequate lighting on the exterior, its VERY dark here at night and not safe, especially that you usually have to walk 3 buildings just because there is no parking and as a woman with children that is very unsafe. <br>they dont want to afford security but they can pay CHEMLAWN to come and treat the grass here2 times a week...

Current Resident 570636

Resident • 2004

WE'VE BEEN ROBBED

we had our garage broke into along with 11 other people who had garages in the same row all the same night... the apartments are not avail. for comment and it has been about 4 days and we all still have huge holes in the back of our garages where they busted through the drywall to get into, lots of stolen items and broken into cars, we have not been contacted in any way by the apartments to tell us when they would be fixed or anything. they want nothing to do with it.... there is NO security on premises and it is very dark. this could have been dangerous if we had accidentally walked in on the people who did it.... <br>i was told this is about the 3rd time these garages have been broken into. <br>i want to move from here really bad, i have never experienced a more DEADBEAT OFFICE STAFF! and the maintenace people are GOOBERS at best, and VERY unfriendly, acted very suspicious the morning all the garages were found.... this was also on the news. <br>and the PARKING SUCKS BAD!

Current Resident 113417

Resident • 2004

<br><br> <br><br>AND <br><br> <br><br>you can hear everything from the people living above you, there are 2 adults above us and we can hear EVERYTHING at ALL hours of the day or night... its unbelievable! i have live in MUCH better apartments than this!!! <br><br> <br><br>AND <br><br> <br><br>the yards are SO littered with dog feces and cigarette butts i cant even let the kids off the pavement!

Current Resident 833580

Resident • 2004

Dont move here! they dont tell you about the parking do they?

If they had told me that the parking was such an issue here i would never have moved here, i am regretting it, there is only one assigned covered parking OR garage per apartment, you DONT get your choice, i have a garage and 2 cars, i have to drive around with my kids most nights for at LEAST 10-20 minutes waiting for someone to leave and then i still have to walk 3 buildings length in the snow and cold with a 5y.o a 2 y.o. and a baby. THIS IS NOT EXAGERRATED! <br>I asked about buying another spot and they said there is at least 10 apartments without either so it wouldnt be fair to sell extras to anyone. Their excuse was that they had built more buildings than the original and never added more parking, so for their blunder i guess we suffer. <br>They should have mentioned it when i was disgussing the move here with them, i came from out of state and couldnt see for myself... <br> <br>pluss EVERYONE here lets their dogs crap ALL OVER and NO ONE picks it up, its absolutely disgusting. Aside from that the apartment itself is very nicve and the price is right and its a nice area... too bad.

Current Resident 513788

Resident • 2002 - 2003

Lived here for 18 months - Would not recomend you do the same!

The Apartments were taken over a few months ago by a new Manager and the service has gone down hill dramatically since then. After having the billing office enter incorrectly the funds we were paying them each month. It took numerous trips to the office to get management to fix their screw ups and show our monthly payments up to date. They kept putting eviction notices on our door for all to see because they couldn’t get their books to update correctly. The issue was finally resolved by my refusal to leave their office until the manger fixed the problem. <br> The worst problem of all was mice. I caught over 30 mice in our apartment in a period of 2 months. They were in the walls and cupboards constantly. We kept our apartment very clean but couldn’t get rid of them.

newutahguy

Resident • 2003

Best Apartment I Ever Lived In!

Best Apartment I Ever Lived In!