4.5
4.5 rating
924 total reviews
(
407 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 438628
Resident • 2023
4.0
4/1/2023
Thank You !
We just moved into this Broadlands Apartments. We were welcomed by Naurin. She was so helpful, knowledgeable and made us feel so comfortable in explaining/choosing the lease term. All the staff people were so helpful.
4/1/2023
Prospective Resident 442131
Prospect • Visited 2023
5.0
4/1/2023
Big shout out to Naurin - great service!!
Recently visited the Broadland apartments and was greeted by Naurin. It was refreshing to see her genuinely care about me and taking the time to answer all our questions. Our tour was great and thorough. Naurin took the time to explain everything. She truly made us feel like we had all the information necessary to make the right decision for our family. Everything was clean and up to date. Apartments are spacious which is more than I can say about other apartments in the area. Thank you Naurin for helping us find our future home!!
4/1/2023
Prospective Resident 446626
Prospect • Visited 2023
5.0
3/31/2023
Great Community!
Very nice community and excellent customer service. I came to Broadlands Apartments as a future prospect due to recent job in the area. I was welcomed with a very warm smile by Naurin, who helped provide all the necessary details and answer all the questions. She also showed me around the great community which was well kept and even the apartment we toured was quite spacious compared to the others I have recently visited. Upon returning to the clubhouse, Naurin offered cup of warm coffee and answered remaining questions that I had.
4/1/2023
Current Resident 447029
Resident • 2021 - 2023
4.7
3/31/2023
Recently visited the main office and were greeted by Naurin, she is amazing and welcomed us in with a smile, she listened to our concerns and assured us that they will be taken care of. I can be confident in recommending this place to anyone looking to lease an apartment here.
4/1/2023
Current Resident 447773
Resident • 2023
5.0
3/31/2023
I just moved into Broadlands Apartments and the move-in process was a breeze. Naurin was efficient and helpful, making everything quick and easy. The community is peaceful and well-maintained, and my apartment is comfortable. Highly recommend!
4/1/2023
wselias1@gmail.com
Resident • 2011 - 2023
4.5
3/24/2023
Many, many THANKS to Martin Sosa., Broadlands Apartments Service Manager
Many, many THANKS to Martin Sosa., Broadlands Apartments Service Manager and Alexis & Cristian, Broadlands Maintenance crew, for promptly looking at and taking care of our broken washer!!! Can't do without a washer and it's a REAL INCONVENIENCE when the washer in your townhouse isn't working properly or working at all! After checking out the problems with our washer, Alexis informed Martin who after checking out the broken washer, promptly got the ball rolling on getting us a new washer....all within a day or so. They were friendly, helpful, and professional. Alexis also took the time to look over and repair our constantly leaking kitchen sink. The staff at the leasing/front office have also been very helpful. THANKS Y'ALL! We are happy tenants who are very appreciative of your work ethics!!! Lyn and Wayne E. February 22, 2023
3/27/2023
Updated Review
Current Resident 963927
Verified Resident • 2021 - 2023
4.0
3/13/2023
Location is great, close enough to restaurants and entertainment. The community is kept up well and there are no real complaints but sometimes office sends a message about a potential rule violation that isn't actually my property it's a neighbors.
3/13/2023
Current Resident 1120341
Verified Resident • 2023
4.8
3/10/2023
Great location you are near everything, apartments are good. Maintenance and management,leasing staff are excellent. Very happy with landscape and overall property is beautifully kept. Very quiet community and nice neighbors. Amenities are adequate.
3/11/2023
Current Resident 1119486
Verified Resident • 2023
3.3
3/8/2023
I do not wish to provide a review at this time. We have some unresolved issues. The complex is noisy (neighbors, loud cars, etc.). The location is convenient to groceries and restaurants. We hope our situation improves.
3/10/2023
Current Resident 1117366
Verified Resident • 2022 - 2023
5.0
3/1/2023
I love this community, I feel right at home and my son school is right Up the block so that makes it a plus. Maintenance are always friendly at least the ones who I have encountered. It's so great how quickly maintenance arrived after putting a ticket in. No problems here.
3/2/2023
Current Resident 1115470
Verified Resident • 2023
4.7
2/22/2023
Our experience in Broadlands Apartments has been great thus far. The staff were helpful and made relocation to this community easier than it would have been. We like Broadlands Apartments because it is in the middle of everything, is safe and has good schools.
2/22/2023
Updated Review
Current Resident 941317
Verified Resident • 2016 - 2023
5.0
2/6/2023
Fantastic place to live. Quiet area in a great location. Maintenance crew is the best in Northern Virginia. Staff is pleasant and always does an amazing job. Pricing is very reasonable for this area.
2/8/2023
Current Resident 1107367
Verified Resident • 2022 - 2023
5.0
1/30/2023
My experience at Broadlands has been great, the staff are so kind and caring and they are always super helpful. It is a safe and clean community that I am thankful to call home! I do not regret choosing Broadlands as my apartment choice!
2/7/2023
Current Resident 358336
Resident • 2021 - 2023
5.0
1/28/2023
Great staff
I recently moved into the Broadlands and have been extremely impressed with the staff. From the moment I walked in to inquire about leasing an apartment, the team was incredibly welcoming and helpful. They answered all of my questions and made the process of moving in a breeze. Thank you Naurin and team.
1/30/2023
Current Resident 359049
Resident • 2023
5.0
1/28/2023
I recently had the pleasure of leasing an apartment at Broadlands Apartments, and I have to say, I am thoroughly impressed with my experience thus far. From the moment I walked in, Naurin made me feel welcome and went above and beyond to answer all of my questions and address any concerns I had. She was incredibly knowledgeable about the apartment complex and was able to provide me with in-depth information about the various floor plans, amenities, and community events. Naurin was always available to answer my calls and emails, and she made sure I had all the information I needed to make an informed decision. I couldn't be happier with my new home, and I am grateful for the excellent service I received from Naurin and the rest of the staff. She truly made a positive impact on my leasing experience, and I highly recommend Broadlands to anyone looking for a new home. Thank you, for making this such a wonderful experience!
1/30/2023
Current Resident 1105740
Verified Resident • 2023
4.8
1/25/2023
The staff is really helpful and they provide you with all the information you need .they r very accurate with the information and very quick in there response. Amenities are great and very clean
1/25/2023
Current Resident 1098147
Verified Resident • 2021 - 2022
4.0
12/28/2022
I am happy with the community thus far. But, I do have an issue with some of my neighbors in the building next too ours. Every time we take our dog for a walk or I am arriving home. There is an overabundance of weed smoke, and now it is coming through the ventilation system.
12/28/2022
Updated Review
Current Resident 934368
Verified Resident • 2021 - 2022
5.0
12/26/2022
Th? area is very well maintained from groundskeeping to the walkways and public entertainment areas(dog park, Childs park, etc). Very easy to communicate with staff within their hours of operation. Quick to respond to any complaints or concerns.
12/26/2022
Current Resident 825599
Resident • 2022
5.0
12/21/2022
Very clean property and nice apartments, I recommend Broadlands apartments to live because The location is perfect with commercial businesses close by and easy access to the metro, office staff and maintenance are very friendly and professional.
12/21/2022
Current Resident 940113
Resident • 2020 - 2022
5.0
12/12/2022
Very good property
I recommend this property to live. Very clean property and nice apartments, office staff and maintenance are very friendly, the neighbors are also friendly, the maintenance service is done in less than 24 hours
12/13/2022
Prospective Resident 35757
Verified Prospect • Visited 2022
3.7
12/12/2022
When visiting the property for a tour, I found the property management to be curt and adversarial and flat-out refusing to answer questions about maintenance and other topics (more than once I was told "I don't have to answer that!" to questions I asked - and received answers to - at every other property I looked at). I had explored reviews and several noted recurring areas of concern, and when I asked the representative about those areas of concern I received a scoffing laugh and was advised not to pay attention to those reviews - yet the representative kept referring to a few 5-star reviews for individual maintenance tickets on her screen (so apparently only positive reviews are valid). The community looked nice in the short walk to and from the unit toured, and the units appeared to be nice and in good condition. I was not guided to the common areas and amenities to see those, so am not able to offer feedback on those. Overall the community appeared nice but my interaction experience with property management caused me significant concern about what to expect as a resident there, so this property was removed from further consideration and I have selected another property for my relocation.
12/13/2022
Updated Review
Current Resident 1078141
Verified Resident • 2022
4.8
12/5/2022
Broadlands Apartments are well designed and accommodating. The location is perfect with commercial businesses close by and easy access to the metro and major thoroughfares. Fellow tenants are friendly and the staff is super helpful.
12/5/2022
Current Resident 1089090
Verified Resident • 2019 - 2022
4.0
11/28/2022
Why must I use this when I do not want too? Why must I use this when I do not want too? Why must I use this when I do not want too? Why must I use this when I do not want too? Why must I use this when I do not want too?
11/28/2022
Current Resident 217346
Resident • 2020 - 2022
4.3
11/21/2022
The leasing staff at the property is super helpful. I recently had an encounter with Naurin when at the office and she has such a warm and welcoming personality, always ready to listen to her tenant's concerns and make sure that they are addressed in a timely manner!
11/22/2022
akhurshid89@gmail.com
Prospect • Visited 2022
5.0
11/21/2022
Great customer service
We came in looking for a 2 bedroom apartment. Naurin was extremely helpful and pleasant when dealing with my wife and I. We are looking forward to moving into our new community. Thank you so much naurin!
11/22/2022
The Dogwood
1 Bed, 1 Bath | 812 sq. ft.
$2,050 - $6,397
See Floor Plan Details
The Maple
1 Bed, 1 Bath | 806 sq. ft.
$2,069 - $4,976
See Floor Plan Details
The Chestnut
2 Beds, 2 Baths | 1,184 sq. ft.
$2,522 - $4,692
See Floor Plan Details
The Hawthorne
2 Beds, 2 Baths | 1,127 sq. ft.
$2,632 - $4,054
See Floor Plan Details
The Redwood Town Home
2 Beds, 2.5 Baths | 1,538 sq. ft.
$2,811 - $4,682
See Floor Plan Details
The Cedar
3 Beds, 2 Baths | 1,436 sq. ft.
$3,365 - $9,301
See Floor Plan Details
The Spruce Town Home
3 Beds, 2.5 Baths | 1,538 sq. ft.
$3,925 - $9,206
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 83 reviews)
Noise
4.6
Grounds
4.7
Safety
4.4
Office Staff
4.8
Maintenance
4.8
Neighborhood
4.7
Survey Scores (from 392 surveys)
Post-Tour Survey
4.8
Move-In Survey
4.7
Maintenance & Support Survey
4.9
Lease Renewal Survey
3.6
Review Count
Number of reviews in the past 365 days
83
Manager’s Review Engagement
Percentage of reviews responded to
100.00%
Manager’s Review Reply Time
Average time to respond to reviews
1.54 days
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Broadlands Apartments is a 806 - 1,538 sq. ft. apartment in Ashburn in zip code 20148. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $2,050 - $9,301. Nearby cities include Dulles, Potomac Falls, Sterling, Leesburg, Herndon, Grundy, South Riding, Reston, Chantilly, Centreville, Middleburg, Oakton, and Purcellville.