Altis at Kendall Square

Current Resident 324894

Resident • 2026

Jose promptly resolved a water leak in the apartment with professionalism and efficiency, and also identified and fixed additional issues during his visit. His attention to detail and proactive approach were greatly appreciated, and I am very satisfied with his service.

Current Resident 238342

Resident • 2021 - 2026

Warning for future residents

“Long-time resident warning: what used to be luxury resort-style living at Altis at Kendall Square is no longer the reality.” For years this place promoted itself as “luxury, resort-style living” and “the ultimate lifestyle with everything you need right at hand.” Unfortunately, that is no longer the reality. I have lived here for five years, and things changed drastically after the new management team took over. Here are just some examples of what residents are dealing with now: The pool is often not properly maintained. Leaves that fall overnight are not cleaned daily, and sometimes the pool system is not turned on, leaving the water stagnant and even turning green. This means the pool is not always usable. On weekends the pool may be open but the bathrooms are closed, even during community events. If you rent the pool shelter and the office staff decides to leave early (which happens frequently), you and your guests are left without restroom access. The pool hours say “until sunset,” yet residents are often asked to leave much earlier. Emails frequently go unanswered, and calling the office rarely works unless you get lucky. If you go to the office, staff are often “showing units” and may not return for 2–4 hours. Community events are scheduled during weekdays around 5 PM, when most residents are still working. It often feels like these events are organized mainly to post pictures on social media rather than to truly include the community. The Christmas event was extremely disappointing compared to previous years, with low-quality decorations and poor organization. The family-friendly, resort-style atmosphere that used to exist here has disappeared. Events now feel rushed, with no music or welcoming environment, and residents are subtly pushed to leave early. Many things now feel like they are done just for marketing content, not for the actual residents. The gym has no accessible bathrooms, so if you need one while working out, you have to go back to your apartment. There is a coffee machine in the clubhouse, but residents are not allowed to use it after 1 PM. It is important to say that the maintenance staff are still excellent and hardworking, but under the new management they seem overwhelmed and unable to work as efficiently as before. In the past, I personally gave this community my best reviews. However, being told that if my children need to use the bathroom while we are at the pool we must go back to our apartment because “that’s the new policy” was the final straw. This community is still marketed as luxury resort-style living, but the current reality does not match that description. It is unfair for new residents who expect what is being advertised, and also unfair for long-term residents who have lived here for years while rents continue to increase.

Current Resident 141312

Resident • 2026

Great Customer Service by Gaby !

Excellent customer service from Gaby; very professional and courteous, and made you feel like part of the Altis family. The apartment was in excellent condition when we received it, and the neighbors are very welcoming.

Current Resident 117969

Resident • 2026

Splendid

So far we having been able to try the pool, gym amenities due to still sorting out stuff at the apartment but we like the space of the parking and the security around the place and also we can walk around the place

Current Resident 918577

Resident • 2026

Great experience

I moved in 6 days ago with my two girls and we are truly enjoying all the amenities. Brian from the front desk is the best so helpful, patient, and always on top of everything. The buildings are well taken cared of, and there is great security for the building.

Current Resident 897838

Resident • 2026

Great service

The maintenance was quick, efficient and clean. I appreciate Brian for setting it up in a timely manner and the maintenance man for his great service. I am also grateful the the apartment management keeps extra parts on hand so that maintainer is expedited.

Current Resident 812061

Resident • 2025 - 2026

Love it here

So sweet and on top of their job. I had an emergency over the weekend and maintenance was here with no issues at 9pm. My washer and dryer broke. They replaced it a day later, got a brand new washer and dryer. Same with my garbage disposal. Replaced it a day later. they’re the best.

Current Resident 889728

Verified Resident • 2021 - 2025

Altis Kendal Square is a family friendly community and I believe RAM has done an amazing job at improving the community! The Maintenance team responds ASAP to trouble calls and the new office management is courteous and professional.

Current Resident 1383338

Verified Resident • 2025

Move in process was easy. Email is the way to go. Nice neighbors but outsiders who live around the community ruin many experiences. They take up parking and use our amenities. Clubhouse closes earlier than posted. Staff is friendly!

Current Resident 769066

Resident • 2024 - 2025

Super quick and knowledgeable service!

This is specifically about Alberto’s amazing service! Our washing machine broke down in the middle of the week and we were so worried it was going to be a long process to fix! Especially cause we got a friend to look at it first and they said ‘oh no you have to change it!’. So we submitted our maintenance request and next day Alberto comes in and fixes it in less than ten minutes. Explained what happened put everything as it was and honestly it was so quick and efficient I was speechless! Amazing service!

marvinaalvaradoh@gmail.com

Resident • 2025

DRYER

Great attention!! Fast and efficient. The team was very effective and take care of our issue. The Dryer stop working and he came right away and checked out what the problem was. Immediately called his supervisor and no less than 1 day we had a new dryer

rosav62@aol.com

Resident • 2023 - 2025

Amazing

We have lived at Altis Kendal Square for more than three years and have loved every minute. All the staff friendly and professional. I want to extend a warm thank you to Andrea in the office and Alberto Perez in maintenance, thank you for all your help when we needed it, and always with wonderful attitude. We will miss everyone. Kindest regards and best of luck

Current Resident 1366922

Verified Resident • 2025

The experience is really amazing and the place is so clean and quiet I like it so much, the maintenance service is amazing they really take care of anything that needs to make the person comfortable and satisfied

Current Resident 1366784

Verified Resident • 2023 - 2025

Excelent!!! Best community in the ?rea?.I have been here for almost 3 years and I usually recomment people to come and live here. We have near everything, and you can live in peace and tranquility?Thanks

Current Resident 603229

Verified Resident • 2017 - 2025

The complex is well maintained. All staff is well trained and equipped to handle all aspects of the operation. The maintenance staff is very knowledgeable about all aspects of the operations including the maintenance of all appliances including the garbage disposal system. I love the valet service for trash. It works out fantastic for me. No more hauling to the complex dumpster. The grounds are beautifully maintained

Current Resident 59292

Resident • 2021 - 2025

I’m very disappointed with the service experience. I received an email stating the service had been completed, yet no one ever contacted me to schedule an appointment. I ended up calling the leasing office myself to follow up, and they informed me that the service was supposedly scheduled for 8/6. However, no one ever called to confirm the appointment, and no one showed up on the day of. This lack of communication and follow-through is extremely frustrating and unprofessional.

loucine1993@gmail.com

Prospect • Visited 2025

The staff member Melissa was great

Honestly I drove all the way from Wellington WPB are 5 1/2 months pregnant bc phones weren’t working and Melissa helped me and I asked for a tour and all I can say there was no apartment for viewing but she managed to find an empty one for me and gave me a tour of the whole complex I am so grateful for her patience , kindness, and help for everything. She made leasing process extremely easy and idk how to thank her but I thank her for everything ??

Current Resident 203576

Resident • 2015 - 2025

Llevo más de 9 años viviendo en Altis at Kendall Square, y ha sido una experiencia inigualable. Esta comunidad de apartamentos de lujo en el corazón de Kendall, Miami, es verdaderamente un refugio perfecto. Lo que realmente hace brillar a Altis es Leonardo, el gerente, y su equipo. Leonardo es un líder excepcional: profesional, accesible y siempre dispuesto a escuchar. Su enfoque en crear una comunidad acogedora es evidente en cada detalle, desde la rápida resolución de cualquier problema hasta la organización de eventos comunitarios como clases de yoga, talleres de arte y noches de cine que unen a los residentes. El equipo de mantenimiento es igualmente impresionante, resolviendo solicitudes en cuestión de horas con una sonrisa. Su dedicación hace que vivir aquí sea una experiencia cálida y sin complicaciones, y he formado amistades duraderas gracias a la atmósfera de comunidad que fomentan. La mejor comunidad!!

Former Resident 774712

Resident • 2022 - 2025

--------------- disgusting excuse for Property Manager

--------------- is SNARKY, A BULLY, and just unprofessional and disrespectful. He was peeping through my window when I lived here over moderate music being played at 11 AM when my neighbor even confirmed the music was not loud she couldn’t even hear it. Iguana poop everywhere, pool is disgusting and dirty, leasing agents and property manager don’t care to fix anything and just give an attitude for everything. --------------- is a JOKE!

Current Resident 1311958

Verified Resident • 2023 - 2025

Kendall Square is an excellent living experience. It is well maintained, clean, the staff is very attentive and proactive. An all-around attractive neighborhood with tons of amenities in a park-like setting.

Current Resident 1295944

Verified Resident • 2024

Answer: "This apartment is in a great location and provides a comfortable living experience. However, the appliances feel out of place as they are not of the same quality as the apartment itself. Upgrading them would enhance the overall value."

Current Resident 1295658

Verified Resident • 2024

Living in Kendall Square has truly been an incredible experience for me and my family. For the past 10 years, I've had the privilege of calling this community home, coming and going over the years, but always finding a sense of belonging. One of the things I cherish most is the convenience of being able to walk my kids to school right here in the neighborhood. It's not just about proximity, but the sense of community that makes it such a special place. The amenities here are always top-notch?beautifully maintained and welcoming, they add so much to daily life. Whether it's a quick visit to a local shop, enjoying a peaceful walk, or catching up with neighbors, there's a sense of connection that's hard to find elsewhere. Over the years, I've made lasting friendships with people I now consider part of my extended family. And perhaps what stands out most is the incredible support I've received from the staff. No matter what I might need, whether it's help with a simple request or something more urgent, I know I can always count on them to be there with a solution and a smile. All in all, Kendall Square has been more than just a place to live?it's become a place I love, where I feel rooted, supported, and part of something bigger.

Current Resident 1295096

Verified Resident • 2016 - 2024

When I first arrived, my experience was very pleasant. The area was beautiful, well-organized, and everything was kept clean and tidy. It truly felt like a wonderful place to call home. However, I have noticed that lately, things have changed. The overall maintenance and organization do not seem to be as consistent as they once were, which has impacted my experience.

Ucol08

Resident • 2024

Execution of maintenance request

First and foremost, I want to give you guys kudos for how prompt your maintenance team (Alberto Perez) dealt with my requests. Super fast! I understand that there are something like the algae at the exterior of the windows which will require pressure cleaning and must be performed on a scheduled cycle basis, therefore, even though this issue still pending, as I mentioned before, I understand. All other issues were addressed promptly, and Alberto went above and beyond to make sure the issues were addressed in a satisfactory way, which it was. Thank you and keep up the good work. Ultimo De Oliveira - 16985 SW 93rd St. Apt 3-301

Current Resident 1284480

Verified Resident • 2024

First let me start by saying the Location was perfect for what I was looking for. The Staff is very friendly, and the maintenance crew are very professional and on time with every request, which aren't many by the way. The development is well kept, and the amenities fit my lifestyle. The Pool and Club house offer a variety of things to do. and the 24 hours security is an added plus.